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Will transfers be included with my holiday booking?

Transfers to your accommodation may be included with your holiday. In some cases, the Tour Operator you are travelling with will include transfers at no extra charge. Alternatively, you may be given the option by us to add them during the booking process before confirming your holiday. Further information on this may be given in the accommodation description for your chosen holiday.


It may be possible to add transfers on to your booking at a later date by contacting the telephone number or email address provided on your Hays Travel Booking Confirmation. Hays Travel offers many types of transfers, some of which are often cheaper than those offered by the tour operators. When you book one of our transfers, we will send you details of where you can board your transfer; but please be aware this transfer will not be escorted by a tour rep.

What luggage can I take on my hotel transfer?

All types of transfers usually include one suitcase per person as their standard luggage allowance. Additional luggage allowance, for items such as car seats or golf clubs, may incur an additional local charge, but we will be happy to arrange this for you if you contact the telephone number or email address provided on your Hays Travel Booking Confirmation prior to departure. Passengers take full responsibility for their own luggage on all types of transfers.

What is involved in a private transfer?
A private transfer is a taxi or other vehicle reserved exclusively for your party. Your private transfer will be waiting for you when you arrive at your destination airport, and will provide a speedy door-to-door service to your accommodation, without any stops en route. Private transfers generally cost more than choosing a coach or shuttle bus transfer.
What is involved in a shuttle transfer?
A shuttle transfer is usually via a shared coach or bus service. Shuttle transfers can take longer to get you to your accommodation, as they often entail waiting for passengers from assorted flights before the service departs and subsequent stops en route before your final destination. Shuttle transfers are often less expensive than a private transfer, but are a great choice if you are working to a budget or travelling as a group.