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Hays Travel Homepage

Booking Process

How can I book a holiday on your site?

We have built our website to make booking a holiday as simple and stress free as possible. Our customers have access to a wide choice of holidays to a variety of destinations around the world. We endeavour to make our prices as competitive as possible, so that we can offer you some of the best holiday deals around. If you'd rather speak to someone over the phone, you can book with one of our friendly travel consultants on 0800 408 4048.

How long will it take for my booking confirmation to come through?

Where an email address has been provided, a confirmation email containing your booking summary will be sent to you within 48 hours.

Can I book a holiday less than 2 days in advance?

Yes, however this cannot be done online via our website, it will have to be over the phone. If you are looking to travel on a flight in the next 2 days, please contact a member of our Sales Team on 0800 408 4048.

Can I book a holiday without having an e-mail address?

Yes, you can do this by phoning a member of our friendly Sales Team on 0800 408 4048. Our opening times are Monday to Sunday 08:00 - 23:00.

Can I make a booking on behalf of someone else?

To make a booking the lead name booking the holiday will need to also be listed as travelling 

Can we buy travel insurance through Hays Travel?

Yes. You can add travel insurance to your online holiday booking at the bottom of the Optional Extras section. If you have already made your holiday booking, you can add travel insurance to your trip by contacting the telephone number or email address provided on your Hays Travel Booking Confirmation. We strongly advise that you buy travel insurance to ensure you are sufficiently covered for any unforeseen emergencies whilst overseas.

I am being asked for my quotation reference number when I phone. What is this?

We have over millions of holidays on our website that change daily. Each holiday we feature on the website is assigned its own unique reference number. When you contact our Sales Team by phone with questions regarding a particular holiday, they are able to pull up the details instantaneously using this unique reference number, enabling them to speedily answer any questions you may have.
Once you have selected a particular holiday, this unique reference number will be displayed in pink writing and will look something like '531284-HAY'. Prices shown are only valid for this visit to our website and may change on your next visit. Please book now to avoid disappointment.

What age ranges define Senior Citizens, Adults, Children and Infants?

How old is a Senior Citizen? - For travel purposes, a Senior Citizen is someone who will be 60 or over on their return date to the UK.
How old is an Adult? - For the purpose of travel, an adult is aged between 13 and 59 years on their return date to the UK.
How old is a Child? - For travel purposes, a child is usually aged between 2 and 12 years on their return date to the UK. However, some package holidays allow for child ages up to 16 years old, which will be indicated on our website where relevant. Child prices are only applicable if there are a minimum of two adults in the same room as the child.
How old is an Infant? - An infant will be under 2 years old on their return date to the UK. This means, if your infant will turn 2 years old during your holiday, you will need to include them as a child when you make your holiday booking.

When booking by phone, will I be given a booking reference number?

Yes, you will be provided with a booking reference number, once your holiday booking has been completed with one of our friendly sales team. We advise you to make a note of this number, which you should use in all future communications with Hays Travel.

When booking by phone, will I be given any invoice confirmation?
During the telephone booking process, you will be asked for an email address where we can send your booking confirmation. If you don't have access to a computer, we are happy to send all documents to you by post.
When do I receive my confirmation email?
Where an email address has been provided, a confirmation email containing your booking summary will be sent to you within 48 hours.
How do I contact the Sales Team to obtain a quote on a holiday booking?

While our website is easy and informative to use, you are of course welcome to call one of our knowledgeable and friendly Sales Consultants. They are available at the end of the phone to help you to obtain a holiday quotation, book your chosen holiday and answer any pre-booking questions you might have.

If you have already obtained a quotation via our website, then you can speed up your telephone enquiry by providing the reference number given. Speak to one of our sales team on 0800 408 4048 – our opening hours are Monday to Sunday 08:00 - 23:00.

How do I know I have successfully booked my holiday with you?

Once you have booked a holiday with, you will receive a booking confirmation email to the email address you provided. As we check your holiday details manually before we send these out, this can often take up to 72 hours to come through to you.

This email will contain your booking reference number and a summary of the holiday arrangements booked for you. Please read through the booking confirmation carefully and contact us immediately if any of the details are incorrect, including the spelling of passenger names.

NB: If you haven't received your email in the above time frame, there is a good chance it may have been wrongly identified as spam (especially Hotmail and Gmail addresses). Please check your junk or spam folder first before contacting us.

What is a fuel supplement?

Some tour operator and airlines add a fuel supplement to your holiday costs. This additional amount is usually to cover future rises in the cost of fuel.

How far in advance can I book my holiday?

Availability changes on a daily basis. By clicking the departure date within the search form on the Home or Holidays pages, you will be presented with a calendar which will show the results of all available dates. You can generally book 12-18 months in advance, and our inventory is regularly updated.