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Can I make an accommodation only booking on your site?

Currently we don't make accommodation only bookings on our website. In addition to package holidays, you can search flexibly for your choice of flight + hotel bookings. Hays Travel offer you a varied choice of accommodation, star ratings and board basis – all just a few clicks away on the website.

How can I arrange assistance for my accommodation?

We kindly ask that you read the descriptions for the accommodation carefully during the booking process to help you select the right place to stay. Bear in mind whether the location is appropriate if you have walking difficulties. 

Should you need to make additional requests after your booking is confirmed, then please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. There may be a cut of time before arrival for submitting assistance requests to your chosen accommodation, so we ask you to let us know as soon as possible. Some requests cannot be guaranteed.

How can I book multiple rooms for my holiday?

Multiple room bookings can be made on our website for up to 3 rooms. For larger groups please contact us by phone, email live chat or visit your local branch, and we'll be pleased to help.

How do you decide which hotels to recommend on your site?

We choose the majority of the properties we sell because of their popularity with our customers, trip advisor ratings and returning customers. We also have knowledgeable staff, with many years of travel industry experience and local knowledge, to assist our choice.

How do you decide which star rating to give each of the hotels on your site?

The question of awarding star ratings for each property is a difficult one. Unlike other hard facts, such as whether the property has a pool or how far it is from the beach, there appears to be no universally recognised standard between countries. This leaves us with the option of using official ratings (i.e. those awarded by the tourist body of the country in question) or using a rating awarded by an accommodation supplier selling to the UK market. We do not use the first option to set star ratings, since standards vary so much from country to country and are often based on local opinion. On balance, we believe that the second option gives our customers the best chance to compare accommodation.

What does All Inclusive mean?

An all-inclusive holiday usually includes your accommodation, along with other amenities such as unlimited food, beverages, sports activities and day and night entertainment. At some resorts, services such as golf, diving and spa services and some branded drinks often incur an additional cost. In order to determine exactly what may or may not be included, please read the description for the accommodation you are looking to book on

What does Bed & Breakfast mean?

Bed and Breakfast means that breakfast is included in the price you have paid for your hotel or holiday. The breakfast is normally served in a buffet style, with a varied selection of dishes and options to choose from.

What does Full Board mean?

Full board means that breakfast, lunch and dinner are included in the price of your holiday. Coffee, tea and fruit juices are normally provided free of charge at breakfast, other soft and alcoholic drinks usually incur an additional cost.

What does Half Board mean?

Half board means that breakfast and another meal, usually your dinner, are included in the price of your holiday. Coffee, tea and fruit juices are normally provided free of charge at breakfast, other soft and alcoholic drinks usually incur an additional cost. In some cases, you can choose to enjoy lunch instead of dinner - your hotel will confirm this upon arrival.

What does Room Only mean?

Room only means that there are no meals included in the cost of your holiday, you are just paying to stay in the room. If you want breakfast, lunch or dinner in the hotel, this will incur an additional cost. All the other amenities of the hotel are available for you to use as a guest.

What does Self Catering mean?

Self-Catering means that no meals are included in the price of the holiday. You will usually be provided with kitchen facilities including a fridge in your accommodation. Many of our properties have a supermarket onsite for all your daily needs and also restaurants and/or snack bars. Self-catering holidays give you the freedom to eat and drink wherever you like.

What is the difference between studios, apartments and villas?

Studios usually consist of an open plan lounge and sleeping area, complete with integrated kitchenette and cooking facilities. The beds often convert from sofa beds and the bathroom is separate.
Apartments generally made up of an open plan lounge area, kitchen, bathroom and one or two bedrooms, complete with double or twin beds. There may also be additional sofa beds in the lounge.
Villas often feature an open plan lounge, kitchen, bathroom, bedrooms and private balcony or terrace. Villas may also offer outside areas, complete with a garden, swimming pool, plunge pool or Jacuzzi. Full details of your chosen villa can be found on your holiday information page.

Will the hotel facilities be on offer all year round?

Some of our hotels and apartment may not operate certain facilities during the off peak winter months e.g. outdoor water slides, beach and pool bars and kid's clubs. You may find details of this in accommodation description on our website. But, if you have particular questions on your facilities, then you are welcome to contact us and we will contact the hotel on your behalf.