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Peterlee Branch Manager: Gemma Learmount | Opened: 1998 | ABTA: G1378

2 The Chare, Peterlee,
County Durham SR8 1AE


Tel: 0191 5184990

View our Peterlee branch Facebook page
Opening hours
Monday9:15am - 5:30pm
Tuesday9:15am - 5:30pm
Wednesday9:30am - 5:30pm
Thursday9:15am - 5:30pm
Friday9:15am - 5:30pm
Saturday9:15am - 5:00pm

Peterlee branch profile

Hello! My name is Gemma and I have worked at Hays Travel for almost 11 years now starting as an apprentice and working my way up to become a successful manager.I have experience in many different destinations and products. I have travelled a lot myself doing destinations from UK breaks to City breaks, but mainly around Europe. I have also been on quite a few cruises experiences. But my all time favourite is New York City. I just loved the sights and having many things to do and see also I was lucky enough to enjoy a helicopter ride over the top of the Statue of Liberty (which was amazing).

Helen has worked for the company for 12 years and has been Assistant Manager at Peterlee branch for 8 years. She has 13 years of travel knowledge and her favourite destination is Thailand. Fay started her career with Hays Travel in 2011 and has gained lots of destination knowledge from all the places she has travelled, too. Emily is our branch is our cruise expert, she has been with the company for over 3 year now and still have a real passion for travel.

Mel has worked in the travel industry for over 11 years and the last 3 of them have been with Hays Travel in Peterlee, Mel has a real passion for cruise and has recently been on the Harmony of the seas. We now have a new apprentice Georgia is our newly qualified travel consultant and has been with the Peterlee branch 2 years and loves her girls holidays. Mel has worked in the travel industry for over 12 years and the last 4 of them have been with Hays Travel in Peterlee, Mel has a real passion for cruise and has recently been on the Harmony of the seas. Niamh is our 2nd year apprentice and loving her job role and finding customer thier perfect holidays, she has recently been to Ibiza with the girls and had an amazing time. Donna has worked with us since 2012. She works in our Foreign Exchange Bureau. Donna thrives on excellent customer service and does her upmost to make sure all our customers get the best rates possible on their currency. We now also have Courtney our new apprentice, she started with us in August and cant wait to meet all our lovely customers

We offer everything from UK breaks and last minute deals to cruises and long haul holidays. Because Hays Travel is independent, we're not tied to a particular tour operator, so we'll check a wide choice of suppliers to make sure you get a good price. We pride ourselves on offering excellent customer service - and that's why so many customers come back to. We offer highly competitive exchange rates and stock a wide range of foreign currency.

How we engage with the local community

We recently held our annual Afternoon Tea at The Bell Guesthouse in Horden, in support of Breast Cancer Now

On the day, we greeted our guests with drinks, festive treats and during the event we had many games and activities including a Christmas Quiz, Name the bear, Design a Bra Competition and Bingo.

Everyone had a fantastic time and we are happy to say that we have raised over £600 for this great cause! Thank you very much for all your support.

More about our Local Community Partnership
Branch location

Whether you’re looking for a great deal on your holiday or foreign currency, we can help. Come in and see us - we’re in the centre of Peterlee, opposite Wilkinsons and you can park for free for up to three hours nearby.

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For 4 or more rooms please call our Groups Team on 0800 408 4037.