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Transfers to your accommodation may be included with your holiday. In some cases, the Tour Operator you are travelling with will include transfers at no extra charge. Alternatively, you may be given the option by us to add them during the booking process before confirming your holiday. Further information on this may be given in the accommodation description for your chosen holiday.
It may be possible to add transfers on to your booking at a later date by contacting the telephone number or email address provided on your Hays Travel Booking Confirmation. Hays Travel offers many types of transfers, some of which are often cheaper than those offered by the tour operators. When you book one of our transfers, we will send you details of where you can board your transfer; but please be aware this transfer will not be escorted by a tour rep.
Low cost airlines do not offer this facility, however, many will offer a pay-on-board trolley service during your flight. If you are traveling to a long-haul destination and wish to add this service at an additional cost then please contact the telephone number or email address provided on your Hays Travel Booking Confirmation.
Yes. You can add travel insurance to your online holiday booking at the bottom of the Optional Extras section. If you have already made your holiday booking, you can add travel insurance to your trip by contacting the telephone number or email address provided on your Hays Travel Booking Confirmation. We strongly advise that you buy travel insurance to ensure you are sufficiently covered for any unforeseen emergencies whilst overseas.
We kindly ask that you read the descriptions for the accommodation carefully during the booking process to help you select the right place to stay. Bear in mind whether the location is appropriate if you have walking difficulties.
Should you need to make additional requests after your booking is confirmed, then please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. There may be a cut of time before arrival for submitting assistance requests to your chosen accommodation, so we ask you to let us know as soon as possible. Some requests cannot be guaranteed.
If special assistance is required, you should notify us at the time of booking. This information will then be passed on to the airline in advance of travel. If you require special assistance but haven't notified us, please contact the telephone number or email address provided on your Hays Travel Booking Confirmation.
You can book extra legroom seats on your flight, but this often depends on which airline you fly with. If you wish to add on this service at an additional cost then please contact the telephone number or email address provided on your Hays Travel Booking Confirmation.
Multiple room bookings cannot currently be made on the website and must be made over the phone. We do this to ensure we can endeavour to meet all the needs and requirements of larger groups, such as requests for adjoining rooms. If you wish to add on multiple rooms; Please contact the telephone number or email address provided on your Hays Travel Booking Confirmation.
Please note that the Sales Team deal with quotes and making new bookings only. Once you have booked a holiday with haystravel.co.uk, you will receive a booking confirmation email to the email address you provided. As we check your holiday details manually before we send these out, this can often take up to 72 hours to come through to you. This email will contain your booking reference number and a summary of the holiday arrangements booked for you. Please read through the booking confirmation carefully and contact us immediately if any of the details are incorrect, including the spelling of passenger names. NB: If you haven't received your email in the above time frame, there is a good chance it may have been wrongly identified as spam (especially Hotmail and Gmail addresses). Please check your junk or spam folder first before contacting us.
Visa requirements vary from country to country. For information on passport/visa requirements and other general travel requirements, please visit https://www.gov.uk/browse/abroad. Please note, it is your responsibility to make sure you have the correct documentation to allow entry, and travel to and from, the country you are visiting.
Visit the Destinations pages on the website for more information on the currency that is legal tender for country you are visiting. All major currencies can be ordered online via the Hays Travel website or are available from your nearest high street branch of Hays Travel. We are also able to offer you fantastic daily rates, commission free currency and commission free buybacks.
Your individual hold baggage allowance will vary depending on which airline you are flying with; whether your flight is short or long haul; or whether you are taking a package holiday or flight only. Hays Travel will, where possible, give you the option to purchase additional baggage allowance for free at the time of booking, or for a fee dependent on the airline. If you wish to add an additional baggage allowance at a later date, contact the telephone number or email address provided on your Hays Travel Booking Confirmation.
All types of transfers usually include one suitcase per person as their standard luggage allowance. Additional luggage allowance, for items such as car seats or golf clubs, may incur an additional local charge, but we will be happy to arrange this for you if you contact the telephone number or email address provided on your Hays Travel Booking Confirmation prior to departure. Passengers take full responsibility for their own luggage on all types of transfers.