We use feefo, an online community-based platform, for collecting and sharing reviews from real customers who have been on real holidays. We would love it if you could leave your feedback, positive or negative, telling us about your booking experience.
In the unlikely event that this should happen to you, you must remember to report any lost or damaged baggage straight away to the airline at your arrival airport. The representative will give you a PIR form (Property Irregularity Report) to complete which you should then hold on to for insurance purposes.
Hays Travel takes data protection and the safety of any information we collect from you very seriously and follow industry compliance guidelines.