If your enquiry is regarding a booking made in a branch, please contact the branch via telephone or by email. One of our team will then help with your enquiry. Use our branch finder for the details of your local Hays Travel team.
If you made a booking over the telephone or on our website and have a pre-travel query, please contact our Customer Services team on 0333 033 9985, please make sure you have your booking reference ready.
To make a new booking please call: 0800 408 4048.
For special assistance
To request special assistance at UK and resort airports, or to generally ensure that less mobile customers have a happy holiday, please call us on: 0333 033 9985.
General operating hours
Monday to Friday: 9:15am – 5:30pm
Saturday: 9am – 5:30pm
Bank Holidays may vary.