phone0844 277 9800

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doneFree Monthly Payments
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Contact Us

By telephone

To make a new booking please call: 0800 408 4048

To make an enquiry about an existing booking or to pay the balance of your holiday, please make sure you have your booking reference ready and call:

Customer Services on: 0333 033 9985.

Lines are open 7 days a week, Mon-Fri 8am - 9pm, Sat 9am - 7pm, Sun 9am - 7pm

By post

If you need to contact us in writing, please send your correspondence to:

Customer Services,
Hays Travel Ltd,
28 Olive Street,
Sunderland,
Tyne and Wear,
SR1 3PE

By email

customer.services@hays-travel.co.uk

To find your nearest Hays Travel retail branch, Click here

For special assistance

To request special assistance at UK and resort airports, or to generally ensure that less mobile customers have a happy holiday, please call us on: 0333 033 9985.

Lines are open 7 days a week, Mon-Fri 8am - 9pm, Sat-Sun 9am - 7pm.