phone 0844 277 9800

Questions about your booking? Contact us

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Contact Us

By telephone

To make an enquiry about an existing booking or to pay the balance of your holiday, please make sure you have your booking reference ready and call:

Customer Services on: 0333 033 9985.

Lines are open 7 days a week, Mon-Fri 8am - 9pm, Sat 9am - 7pm, Sun 9am - 7pm

By post

If you need to contact us in writing, please send your correspondence to:

Customer Services,
Hays Travel Ltd,
28 Olive Street,
Sunderland,
Tyne and Wear,
SR1 3PE

By email

customer.services@hays-travel.co.uk

To find your nearest Hays Travel retail branch, Click here

For special assistance

To request special assistance at UK and resort airports, or to generally ensure that less mobile customers have a happy holiday, please call us on: 0333 033 9985.

Lines are open 7 days a week, Mon-Fri 8am - 9pm, Sat-Sun 9am - 7pm.