Questions about your booking? Contact us
To make a new booking please call: 0800 408 4048
To find your nearest Hays Travel retail branch contact number Click here
If you have made a booking over the telephone or on our website and have a pre travel query please contact our Customer Services team on 03330339985, please make sure you have your booking reference ready for your call to be answered.
If you have made a booking through a Hays Travel retail branch please Click here to locate their postal address
If you need to contact us in writing for all other bookings, please send your correspondence to:
Hays Travel Ltd,
28 Olive Street,
Tyne and Wear,
To find your nearest Hays Travel retail branch email address, Click here
If you have made a booking over the telephone or via our website and have a pre travel query please email firstname.lastname@example.org
For special assistance
To request special assistance at UK and resort airports, or to generally ensure that less mobile customers have a happy holiday, please call us on: 0333 033 9985.
Lines are open 7 days a week, Mon-Fri 8am - 7pm, Sat 9am - 7pm and Sun 9am - 6pm.