Coronavirus Update

We are closely monitoring the ongoing Covid-19 (Coronavirus) situation, click here for all the latest information.

The UK's Largest Independent Travel Agent
phone0844 277 9800

Questions about your booking? Contact us

doneLow Deposits
doneFree Monthly Payments
done99% Customer Satisfaction
doneUK's Largest Agent

Contact Us

By telephone

To make a new booking please call: 0800 408 4048

If your enquiry is regarding a booking made in a branch you can contact the dedicated customer support team on: 0333 033 3435 or retailhelpline@hays-travel.co.uk. Opening times are Mon – Fri: 9am - 5.30pm and Saturday: 9am - 5pm.

If you have made a booking over the telephone or on our website and have a pre travel query please contact our Customer Services team on 0333 033 9985, please make sure you have your booking reference ready for your call to be answered. Lines are open 6 days a week, Monday to Friday 9am - 7pm, Saturday 9am - 5.30pm and Sunday Closed.

By post

If you have made a booking through a Hays Travel retail branch please Click here to locate their postal address

If you need to contact us in writing for all other bookings, please send your correspondence to:

Hays Travel Ltd,
Gilbridge House,
Keel Square,
Sunderland,
Tyne and Wear,
SR1 3HA

By email

If your enquiry is regarding a booking made in a branch you can contact the dedicated customer support team on: 0333 033 3435 or retailhelpline@hays-travel.co.uk. Opening times are Mon – Fri: 9.00 - 17.30 and Saturday: 9:00 - 17.00

If you have made a booking over the telephone or via our website and have a pre travel query please email customer.support@hays-travel.co.uk

For special assistance

To request special assistance at UK and resort airports, or to generally ensure that less mobile customers have a happy holiday, please call us on: 0333 033 9985.

Lines are open 6 days a week, Monday to Friday 9am - 7pm, Saturday 9am - 5.30pm and Sunday Closed.