Hays Travel has ranked seventh in the July all-sector UK Customer Satisfaction Index (UKCSI), the country’s largest and longest-running study of customer service performance.

First issued in 2008, the UKCSI is an independent benchmark of customer satisfaction on a consistent set of measures across 13 sectors.

It provides businesses and customers a means to track and compare customer satisfaction performance across the UK economy.

Dame Irene Hays, owner and director of Hays Travel, said: “Our customers are at the very heart of our business, and we are delighted to be listed in the top ten for satisfaction alongside so many household names.

“We pride ourselves on the friendly approach, backed by expertise and personal service, that our customers know they can trust. I’m very proud of all our people for everything they do to achieve this.”

Jo Causon is CEO of The Institute of Customer Service, the UK’s independent professional customer service body, helping organisations across all sectors improve their performance by enhancing their customer experience.

In the UKCSI report foreword, Jo Causon said: “Customers continue to place a strong and growing emphasis on value – not just price, but quality, reliability, care, communication and reassurance: in other words, the overall service experience.

“We continue to see compelling evidence across sectors that organisations who consistently achieve superior levels of customer satisfaction also achieve strong financial results - even in the most challenging of economic times.

“In a highly competitive sector, being ranked in the top ten of the July 2026 UK Customer Satisfaction Index demonstrates Hays Travel’s continued commitment to putting customers at the heart of the business.”

Dame Irene Hays added: “As the Institute for Customer Service report shows, businesses must evolve to stay ahead of customer expectations, which is why we continue to invest in our people, customers and communities through training, technology, retail branch upgrades and charitable support.”