Barnard Castle Branch


Lucy - I am the Branch Manager at Barnard Castle having worked within Hays Travel for 10 years beginning my journey as a Senior Travel Consultant at my local branch in Sedgefield. In recent years I have progressed to my current position and have a fabulous new team. I have a wide and varied knowledge of travel and particularly like to tailor make cruise and long haul itineraries. I pride myself in delivering outstanding levels of customer service and will endeavour to make sure every Hays customer's experience is a memorable one. I travel to Turkey numerous times a year and particularly enjoy cruising with my brother, we are looking forward to sailing around the Middle East next April.

Jordan - Has recently completed her 2 year apprenticeship with Hays and has lately moved to Barnard Castle branch, she loves learning about new destinations and is enthusiastic about travel. She has visited a variety of places from Paris, Turkey, Canary Islands, Cape Verde and Barbados!

Chloe - Chloe has also recently completed her 2 year apprenticeship, she has been with the Barnard Castle branch since April 2019, she has had a passion for travel since age of 15 and studied travel throughout school and college. She loves meeting new people and challenging herself as well as working together with her Hays team, her favourite destination is Cape Verde! 

Kim - Has recently joined the branch as our Foreign Exchange consultant, she loves to travel especially cruising! Her favourite destinations include Singapore, Dubai and many different city breaks including Prague. She is enthusiastic about her new role in our branch and she can sort any currency needs required for our customers!"

Local community partnership

The smiling faces that welcome you in our branch are more than travel agents and they do more than sell holidays. We are part of our local community and are committed to making a difference to people's lives. Whether you're an organisation or an individual and have a worthy cause, don't hesitate to approach us for help with your fundraising efforts.

Lucy Avery

Branch Manager: Lucy Avery


Opened: 2015


ABTA: P6889


01833 348215


24 Horsemarket, Barnard Castle County Durham, DL12 8LZ

  • Monday 09.15 - 17.30
  • Tuesday 09.15 - 17.30
  • Wednesday 09.30 - 17.30
  • Thursday 09.15 - 17.30
  • Friday 09.15 - 17.30
  • Saturday 09.15 - 17.00
  • Sunday Closed