phone01833 348215

Questions about your booking? Contact us

doneLow Deposits
doneFree Monthly Payments
done99% Customer Satisfaction
doneUK's Largest Agent

Barnard Castle Branch

Barnard Castle Overview

I am the Branch Manager at Barnard Castle having worked within Hays Travel for 10 years beginning my journey as a Senior Travel Consultant at my local branch in Sedgefield. In recent years I have progressed to my current position and have a fabulous new team. I have a wide and varied knowledge of travel and particularly like to tailor make cruise and long haul itineraries. I pride myself in delivering outstanding levels of customer service and will endeavour to make sure every Hays customer's experience is a memorable one. I travel to Turkey numerous times a year and particularly enjoy cruising with my brother, we are looking forward to sailing around the Middle East next April.

Ebony is the newest recruit in her 1st year of a 2 year apprenticeship. She has travelled to Mainland Spain, Cyprus, Corfu, Egypt, Canaries and has just returned from a family holiday to London taking in all the famous sights. She is looking forward to meeting all of our customers so pop in and say hello!

Chloe joined our team in August 2017 having studied Travel and Tourism for 2 years at Queen Elizabeth Sixth Form in Darlington. She is just starting her 2nd year of our apprenticeship programme and loves to travel having visited many destinations such as New York, Mexico, Lapland, Florida and recently returned from a girls holiday in Malia.

At Hays Travel, we are well-known for providing tailor-made holidays to long haul destinations, but we offer lots of other holiday types too; from last minute deals to UK getaways, city breaks to cruises, we are here to help you find the perfect holiday. Whatever type of holiday you choose, when it comes around, you’ll get great rates on your foreign currency from our in-house Bureau de Change. We are a friendly team and we are looking forward to welcoming customers into our branch and deliver exceptional levels of customer service and go the extra mile for you.

Local community partnership

The smiling faces that welcome you in our branch are more than travel agents and they do more than sell holidays. We are part of our local community and are committed to making a difference to people's lives. Whether you're an organisation or an individual and have a worthy cause, don't hesitate to approach us for help with your fundraising efforts.

Lucy Avery

Branch Manager: Lucy Avery


Opened: 2015


ABTA: P6889


01833 348215


24 Horsemarket, Barnard Castle County Durham, DL12 8LZ

  • Monday 09.15 - 17.30
  • Tuesday 09.15 - 17.30
  • Wednesday 09.30 - 17.30
  • Thursday 09.15 - 17.30
  • Friday 09.15 - 17.30
  • Saturday 09.15 - 17.00
  • Sunday Closed