Airport Check-in
How do I check if my flight is on time?
Please check with your departure airport for up to date flight information. This information may also be available on your departure airport website.
Which terminal will I be flying from?
We advise you visit the relevant airport website for information on which terminal your flight will be departing from.
What time should I arrive at the airport?
Check in for most airlines is 2 to 3 hours prior to departure. We suggest you allow for plenty of time to get to the airport in case of heavy traffic. If you are collecting your tickets at the airport, please allow additional time in case of queues. Please note it is your responsibility to make sure you allow adequate time to check in and airlines are very strict about this.
Should I confirm my flight times before I travel?
Flight times are subject to change, therefore, we recommend that you check with your airline or the website of the airport you're departing from for the latest information on departures.
What is the hold baggage allowance for my flight?
Your individual hold baggage allowance will vary depending on which airline you are flying with; whether your flight is short or long haul; or whether you are taking a package holiday or flight only. Hays Travel will, where possible, give you the option to purchase additional baggage allowance for a fee dependent on the airline. If you wish to add an additional baggage allowance at a later date, please contact the telephone number or email address provided on your Hays Travel Booking Confirmation.
What electrical items can I use when on-board the aircraft?
Current restrictions on the use of electrical items on board an aircraft can be found by visiting the following Direct Gov website - https://www.gov.uk/hand-luggage-restrictions/electronic-devices-and-electrical-items. Hays Travel accepts no liability for the content found on the Direct Gov website.