Advance Passenger Information (API) must be provided to the authorities before you travel. This required information includes your passport details and your contact information. Incorrect or incomplete information may result in your journey being delayed, either at check in or immigration. Hays Travel Ltd cannot accept responsibility for incomplete or inaccurate information and no refunds will be issued if you are unable to travel as a consequence of this.
Please see below for further instructions, if you didn't provide your API information at the time of booking:
If you're travelling with Thomson, First Choice, Skytours, Simply Travel, Twentys or Falcon - Click here to input your API - you will need your airline reference number, which you will find on your booking confirmation.
If you're travelling with Cosmos - Click here to input your API - you will need your airline reference number, which you will find on your booking confirmation.
If you are travelling with Ryan Air - Click here to input your API - Your information will be passed onto our Customer Service team, who will forward this on to the airline
If the airline provider you are travelling with is not mentioned above, please contact us on 0333 033 9985 and provide your API to a member of our Customer Services team.
The majority of our suppliers now issue e-tickets. Information relating to your booking will be sent to you within 48 hours of the booking being made. There are, however, some exceptions. Some low cost airlines now require boarding cards to be printed before check-in.
Here are some of the low cost airlines which this applies to:
Thomson; First Choice; Skytours; Twentys & Falcon.
Balkan Holidays e-tickets are issued within two weeks of departure. Olympic Holidays paper tickets are posted within two weeks of departure (departures within two weeks of booking require a Ticket on Departure or letter of introduction to present upon check-in). Cosmos do not issue tickets and your invoice is all that is required to travel. When travelling with Easy Jet, you are required to provide your booking reference and boarding card. Jet2 also requires you to provide your booking reference and boarding card prior to travel. Ryanair requires your to print a copy of your boarding pass which is issued within two weeks in advance of departure. Monarch do not issue tickets and your invoice and reference number are all that is required to travel.
All relevant documentation required for travel can be accessed and printed via the 'MY BOOKING' section of the Hays Travel website.