In order to get going on holidays as stress free and enjoyable as possible, we have compiled a list of commonly asked questions our customers want answers to. So whatever you're thinking about booking with us, you've booked and you're waiting to go or even if you just come back from your holiday, hopefully we will have the answer for you.
If you still can't find what you've looking for, please contact one of the friendly travel professionals at our Call Centre, who will endeavour to help with your query.
Advance Passenger Information (API) must be provided to the authorities before you travel. This required information includes your passport details and your contact information. Incorrect or incomplete information may result in your journey being delayed, either at check in or immigration. Hays Travel Ltd cannot accept responsibility for incomplete or inaccurate information and no refunds will be issued if you are unable to travel as a consequence of this.
Please see below for further instructions, if you didn't provide your API information at the time of booking:
If you're travelling with Thomas Cook, Manos or Airtours - Click here to input your API - you will need your airline reference number, which you will find on your booking confirmation.
If you're travelling with Thomson, First Choice, Skytours, Simply Travel, Twentys or Falcon - Click here to input your API - you will need your airline reference number, which you will find on your booking confirmation.
If you're travelling with Cosmos - Click here to input your API - you will need your airline reference number, which you will find on your booking confirmation.
If you are travelling with Ryan Air - Click here to input your API - Your information will be passed onto our Customer Service team, who will forward this on to the airline
If the airline provider you are travelling with is not mentioned above, please contact us on 0333 033 9985 and provide your API to a member of our Customer Services team.
For 4 or more rooms please call our Groups Team on 0800 408 4037.