Skip to main content
Hays Travel Homepage

Hays Travel expands retail network with new Lancashire branch

23/09/2025


Hays Travel has further expanded its growing retail network by opening a new branch in Burnley.
The store – located at the Charter Walk Shopping Centre – had its grand opening on Friday 19 September.
The ribbon was cut by the Mayor of Burnley, Councillor Paul Reynolds, while suppliers including P&O Cruises, Ocean Florida, and Flexible Autos attended on the day.
Natalie Lowcock, the Branch Manager, said: “We enjoyed a very successful opening weekend.
“There have been a lot of visitors so far and there has been a fantastic atmosphere over the last few days.
“We were delighted to welcome some of our suppliers on Friday, and Barbie also made an appearance on Saturday to help promote our £500 giveaway competition!”

We enjoyed a very successful opening weekend

Natalie – who has been with Hays Travel for three years, having previously managed the Colne branch – will lead the team of eight colleagues.
She returns to Burnley 27 years after starting her travel career in the Lancashire town with Going Places.
Jane Schumm, Hays Travel’s Retail Director, said: “We are delighted to open a new branch in Burnley.
“The town has been on our radar for a long time and our colleagues had a brilliant weekend meeting the community who have been very welcoming.
“I know our fantastic new team can’t wait to offer our famous friendly service by helping customers book their dream holidays and arranging their travel money.”
The branch will be open seven days a week (9.15am-5.30pm Monday to Saturday; and 11am-4pm on Sundays).