Birtley Branch


Welcome to Hays Travel Birtley! I'm Amy, the Branch Manager. I started working for Hays Travel in 2007 as a Sales Consultant in the Spennymoor branch. Since then I have worked my way up to Branch Manager here at Birtley. I have over 15 years of travel experience. Las Vegas is my favourite destination; I have visited twice and I still love it.

Although we are a small team at Birtley, we have a big reputation for delivering great customer service. Kate has recently joined us as our new Assistant Manager from another branch. She started with us as an apprentice and has worked her way up. Her favourite destination is Hong Kong where she is planning on visiting again soon. My fabulous team is made up of Lisa, Holly andKaren. Together we have 50 years’ experience in the travel industry. We want all customers to know their holiday is in safe hands with us and that they can be sure to receive expert advice. Beth has just recently joined us in August 2019. She is starting her career with us at Birtley to become a fully qualified sales consultant. Beth's favourite destination is Crete, Greece. She has been going for 9 years and still gets just as excited.

We offer all kinds of holidays, from short breaks in the UK and exotic holidays to far-flung destinations to cruises around the world. Whatever you're looking for, we have something to match your needs. We are a friendly and welcoming branch and pride ourselves on excellent customer service. We also offer foreign currency at very competitive rates, and can book your excursions and attraction tickets in advance, so you have nothing to budget for whilst in resort.

Local community partnership

We recently organised a coach trip to the Edinburgh Christmas Market in order to raise money for Heel & Toe. The charity provide conductive education therapy to children all over the North East who have Cerebral Palsy and other physical disabilities from their centre in County Durham.

On the coaches we held a raffle with three prizes on each. Guests also took part in a best Christmas jumper competition and played bingo which always goes down a treat. The children got selection boxes and Christmas music was playing, making for a very festive and very enjoyable trip.

We raised a fantastic £1015 for the charity and would like to thank you very much for all your kind donations!

Birtley Fundraiser
Amy Simpson

Branch Manager: Amy Simpson


Opened: 1988


ABTA: 35175


0191 4106677


4 Arndale House, Durham Road, Birtley, Tyne & Wear DH3 2PG

  • Monday 10.00 - 17.00
  • Tuesday 10.00 - 17.00
  • Wednesday 10.00 - 17.00
  • Thursday 10.00 - 17.00
  • Friday 10.00 - 17.00
  • Saturday 10.00 - 17.00
  • Sunday Closed