Our Policies

At Hays Travel, we’re committed to making your journey smooth, safe, and enjoyable. This page outlines our key policies—from booking and cancellations to refunds and data protection—so you know exactly what to expect every step of the way.

Package Rights

Key rights under the Package Travel and Linked Travel Arrangements Regulations 2018.

Cookies Policy

We use this data to produce results that measure and optimise the media effectiveness.

Safeguarding Policy

We have a dedicated Safeguarding Team to always support the welfare of our colleagues .

Booking Conditions

Hays Travel Limited Booking Conditions ,These booking conditions are governed by English law.

Privacy Policy

Hays Travel Limited is the controller and responsible for your personal data.

MS Statement

This statement is made pursuant to section 54 of the Modern Slavery Act 2015 .

Foreign Travel Advice

Get advice and warnings about travel abroad, including entry requirements and more.

Travel Abroad Advice

Get advice about travelling abroad, including safety, risks ,information plus more.

Tax Strategy

Prepared in accordance with the requirements of the Finance Act 2016

Gender Pay Report

Overview of our Gender Pay Gap Results for 5 April 2024 versus 2023

Insurance Product

This is travel insurance which offers a choice of cover levels.

About Us

We are the UK’s largest independent travel agent and the nation’s favourite.

Get in touch and book your perfect holiday with Hays Travel

With so much choice out there, stop the endless searching - our experts at Hays Travel will find the perfect holiday for you. Speak with an expert now, find a branch near you, search online for great deals, or enquire today to start planning your dream getaway.