Hays Travel Foreign Exchange Click & Collect Online Purchase Terms & Conditions
1. General
By placing an order through Hays Travel’s Foreign Exchange Click & Collect service, you agree to be bound by these Terms & Conditions. Please read them carefully before completing your purchase.
2. Eligibility
You must be at least 18 years old to use this service.
You must be a UK resident with a valid form of identification (passport or valid photo driving licence)
3. Ordering Currency
Orders must be placed online via the official Hays Travel website.
Minimum and maximum order limits may apply and will be displayed during the ordering process.
Denomination mix will be provided to you based on the availability of currency available from our currency supplier. All notes provided will be checked for validity and condition of notes may vary – mint condition notes cannot be guaranteed
4. Exchange Rates
The exchange rate applied is the rate displayed at the time of order confirmation.
Rates are subject to change until payment of order and may differ from in-store rates.
5. Payment
Payment must be made online using a valid debit or credit card. The payment card used at checkout must belong to the person placing the order, and the name on the card must match the name on the order.
Full payment is required at the time of order.
Hays Travel does not accept cash or cheque payments for online orders.
Hays Travel does not apply any additional fees or surcharges for credit card payments; however, please check your card issuer’s terms and conditions for any fees they may apply when purchasing currency.
6. Collection
Currency must be collected from the selected Hays Travel branch following receipt of an email confirming your order is ready for collection.
At the time of collection, the cardholder — who must be the same cardholder named on the order — must present the original payment card used for the purchase, valid photo ID, and the order confirmation email. Your currency cannot be released without these items. Hays Travel reserves the right to refuse release of currency if these conditions are not met.
7. Cancellations & Refunds
Order cannot be cancelled after payment has been made
Hays Travel reserves the right to apply a £20 administration fee to process any refund to the original payment card
8. Liability
Hays Travel is not liable for any losses resulting from exchange rate fluctuations.
§ We are not responsible for delays or failures caused by events beyond our control (e.g., system outages, courier delays). Hays Travel will not be liable for any compensation should there be any delays in the delivery of your order or in the event we are unable to process the order when you visit the branch. We recommend you ensure you select a suitable collection date that would allow you to make alternative arrangements should Hays not be able to process your order on the selected collection date
9. Compliance
All transactions are subject to anti-money laundering regulations.
Hays Travel reserves the right to refuse service or request additional documentation.
10. Buy Back Guarantee
At the time of ordering travel money, you will be offered buy back guarantee, which if selected will add a further £3.95 to your order. With Buy Back Guarantee we'll buy back up to £300, or your original purchase amount, whichever is lower, at the same rate as you bought your currency. Please refer to our Buy Back Guarantee terms & conditions here
11. Complaints/Feedback
We strive to provide the highest levels of customer service excellence. In the event you want to submit a complaint, or simply wanting to provide us with feedback, please contact Hays Travel Customer Services on 0333 033 9985. The team are available Weekdays: 9:15am – 8:00pm, Saturday: 9:00am – 5:30pm. Sunday: 10:00am – 4:00pm.
12. Your Data
Please refer to our privacy policy for how we use and store data HERE
Amendments
Hays Travel may update these Terms & Conditions at any time. The latest version will be available on our website.