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Get in touch with Rachael today

With so many options out there, let Rachael Pemberton — Senior Cruise Expert at Hays Travel — take the stress out of planning and find the perfect holiday for you. Whether you're after sun, adventure, or something unique, Rachael will tailor your trip to suit you. Contact Rachael today to start planning your dream getaway, visit your local branch, or search online for great deals.

Rachael Pemberton

Senior Cruise Expert
I’m passionate about crafting unforgettable journeys for my customers and love turning travel dreams into reality.

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Meet Rachael


Hello, My name is Rachael and I am very passionate about Cruising.

I am a proud mum to two amazing girls, a playful Wheaten Terrier named Cosmo, and a curious cat called Winnie. I’m happiest by the coast or cruising across the sea, where I feel truly at home. With over 25 years of cruising experience, I live and breathe all things cruise — perfect for my role in the cruise department! In my spare time, I love getting lost in a good book and spending quality time with my family.

Trollfjord

Trollfjord was a breathtaking fusion of myth and nature—where sheer granite cliffs plunged dramatically into glassy waters and folklore seemed to linger in every echo between the peaks. From the deck of the ship, I watched eagles wheel against a backdrop of rugged mountains, their cries carried on the salt-tinged Arctic air as the fjord narrowed into a spellbinding corridor of stone and sea. The landscape thrummed with contrasts: silent forests draped in mist gave way to villages glowing softly with firelit windows, while the stillness of twilight was broken by the sudden shimmer of the Northern Lights rippling across the sky. Fishing boats traced quiet ripples past towering cliffs, and ancient sagas seemed to whisper in the shadows of the rocks. Every moment—from the golden glow of midnight sun on snow-dusted peaks to the hush of drifting through waters steeped in legend—felt like stepping into a living tapestry of wilderness, wonder, and timeless Nordic soul.

Ready to plan your perfect getaway?

Britannia

P&O Cruises’ Britannia was a celebration of British charm at sea—where refined tradition met contemporary sophistication on a grand scale. From the sweeping starburst design in the atrium to the Union Flag adorning her bow, she carried the spirit of home across oceans, blending familiar comforts with a sense of adventure. Mornings began with the quiet ritual of tea on deck as the horizon stretched endlessly ahead, and afternoons unfolded in chic lounges where the hum of conversation mingled with the soft notes of a pianist. Contrasts defined her rhythm: tranquil spa days beneath vaulted glass ceilings gave way to lively nights in the theatre, alive with song, dance, and colour. Michelin-starred dining sat alongside the simple joy of fish and chips by the pool, while sunlit terraces offered solitude just steps away from bustling bars. Every moment—from sailaways with a glass of fizz to the anticipation of landfall in a new harbour—felt like stepping into a floating world of elegance, warmth, and unmistakable British soul.

Ready to plan your perfect getaway?