Customer Update

We know that the situation in the Middle East is concerning.

We are committed to caring for our customers and apologise that we may take longer than usual to answer your call.

Below are answers to frequently asked questions, we will continue to add new information here as it becomes available. For the latest official updates, we recommend checking the FCDO website.

Thank you for your patience and understanding while we prioritise support for our customers who are in destinations affected by the temporary closure of UAE airspace, or who are due to travel in coming days.

FAQ's

The Foreign Office (FCDO) at the UK Government provides regular updates on its website. You can view this by clicking here.

If you have a holiday booked to the affected area and are due to depart in the next week and we have not already contacted you, please get in touch with your local branch. They will liaise with your tour operator to find a solution that suits your requirements. You can find your closest branch by clicking here.

Due to the ongoing situation, we are prioritising our customers who are already in destination and need our immediate help. Our branch colleagues will be happy to help you.