Hays Travel senior team heads ‘back to the floor’ during peaks

Members of Hays Travel’s senior team headed back to the floor this week to help colleagues during the busy peaks season.

Directors and divisional/regional sales managers worked in branches across the UK on Thursday 8 January, including Jane Schumm, Retail Director, who spent the day in Burnley; Tricia Birmingham, Commercial Director, who visited Warrington Birchwood; Paula Barrett, Head of Retail, who travelled north to Dundee; Tanya Cooper, Head of Sales, who went to Irvine; and Sue Bradley, Head of Customer Experience, who headed to Peterborough.

Meanwhile, Hays Travel’s owner and chair, Dame Irene Hays, joined colleagues in the Bexleyheath branch.

As well as supporting colleagues, heading back to the floor allows the senior team to gather valuable feedback.

Dame Irene Hays said: “Going back to the floor is always something our senior team looks forward to as it gives us a chance to spend time with our colleagues in branch who do an exceptional job all year round.

“It allows us to hear feedback from our people and our customers first hand and take some new ideas and suggestions back to head office.”

Katrina Pike, Branch Manager of Hays Travel Bexleyheath, added: “It was lovely to welcome Dame Irene into our branch. It was very busy in store on the day, and she was really keen to speak to us and our customers about how we can improve as a business.”

Jane Schumm said: “I had a fabulous time during this year’s back to the floor day. It was fantastic to visit our Burnley branch, which only opened at the end of last year, and see the excellent customer service offered by manager Natalie Lowcock and her team.

“I know everyone who spent the day in a store was pushed hard and thoroughly enjoyed the experience.”