Posted on Monday 14th October
The ex-Thomas Cook team who booked their first Hays Travel holiday last week celebrated with a big bunch of flowers for their customers.
Mr and Mrs Pope of South Shields were the first customers to book at the ex-Thomas Cook / new Hays Travel shop in the Denmark Centre last Thursday. Today they were delighted to receive a bunch of flowers from the team.
Mr Pope said: “We were over the moon to see the shop back open as Hays Travel with all the familiar faces! We’ll definitely be returning in the future.”
The first booking was made in true team spirit style. Debbie, from Hays Travel’s branch at The Nook, South Shields, was helping out as the Thomas Cook shop was opening up in the Denmark Centre, South Shields, last Thursday. A customer popped in but with no booking systems up yet, travel consultant Kerry dashed to The Nook branch to book the flight, while Gemma and Nicola held the fort with their customers at the Denmark Centre.
Hays Travel Denmark Centre branch manager, Nicola, said: “This was a massive team effort and exactly proves how we are going to be able to work together to make sure all our shops keep doing great business! We are all delighted to be working with new colleagues – who are all part of the family now, and like us value fantastic customer service.”
John Hays said: “”We meant it when we said the travel industry is a family and we look after each other – we’re delighted to hear about the first of many bookings being made by teams all over the country. It’s a tribute to the commitment of everyone – now thousands of people – who are really determined to support the growth of Hays Travel for the benefit of us all. I hope Mr and Mrs Pope have a lovely holiday!”