Hours: 37.5 hours per week, as per retail rota

Role Summary

As a Hays Travel Branch Manager you will demonstrate your leadership skills by training and developing a team of travel consultants, to deliver exceptional customer service ensuring we find our customers their perfect holiday.   

You will be responsible for the day to day running of your branch, achieving your own sales targets and inspiring the team to maximise on sales and overall profitability whilst ensuring the branch runs efficiently and effectively in line with company procedures.

In addition you will be involved in more complex situations that may arise in order to retain the loyalty and trust of your customers and staff.

Key Responsibilities

• Ensuring overall profitability of the branch is achieved by maximising all sales to the fullest potential
• Ensuring the effective day-to-day operation of the retail branch and foreign exchange bureau
• Supervising, coaching and developing branch staff
• Ensuring the health, safety and general welfare of branch staff is maintained
• Increasing the exposure of the branch
• Using social media to promote offers, generating customer engagement and sales leads
• Leading by example by achieving set targets covering all aspects of the retail branch
• Monitoring staff performance, addressing any areas for development in order to achieve maximum staff productivity whilst ensuring staff motivation and morale is maintained
• Acting as an ambassador within the local community and attending all promotional activities and events
• Ensuring that excellent customer service is provided at all times
• Attending managers meetings, conferences and promotional events as required
• Ensuring both branch and staff appearance conform to company standards
• Assisting in the recruitment of staff who will report directly to you
• Actively recruit, train and develop and apprentice within your branch

Qualifications / Experience Required

• Previous managerial/supervisory experience from a travel background with a proven sales record 
• Experience of driving a sales team to  ensure profitability
• Experience of motivating, coaching and developing a team to ensure job satisfaction and progression opportunities
• Results focussed to achieve individual and team targets
• Good accuracy and numerical skills with the ability to understand and interpret financial statistics
• Enthusiasm and a positive attitude with a commitment to contribute to the growth of the business  
• Excellent communication and customer service experience
• Excellent travel product knowledge with a good working knowledge of tour operator systems
• Competent IT skills

General

• To undertake any other duties that may fall into the job criteria
• To conform with all company policies and procedures including health and safety
• To treat all employees, customers and suppliers with dignity and respect 
• This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved

Hours: 37.5 hours per week, rota basis

Role Summary

Assisting the branch manager in coaching and developing a team of consultants, you will lead by example, ensuring that the company’s high standards are maintained. You will draw upon your supervisory experience to support the branch manager in the day-to-day operation of the branch by motivating the team to deliver exceptional customer service in order to maximise sales and overall profitability. You will be passionate about finding every customer who walks through the door their ideal holiday. Provided with ongoing training, you will be equipped with specialist knowledge to confidently advise on an extensive range of holiday packages and tailor-made holiday experiences, as well as a range of ancillary and insurance products, in order to achieve both individual and team sales targets.

Key Responsibilities

• Maximising sales, whilst assisting the branch manager to ensure the overall profitability of the branch
• Assisting with the effective day-to-day operation of the retail branch and foreign exchange bureau

• Assisting with the supervision, coaching and development of branch staff
• Identifying and meeting customers’ needs by providing exceptional customer service at all times

• Participating in promotional events and activities to increase exposure of the branch
• Using social media to promote offers, generate customer engagement and sales leads

• Leading by example in achieving individual sales targets and objectives
• Assisting and supporting the branch manager to achieve maximum staff productivity whilst ensuring staff motivation is maintained
• Ensuring that excellent customer service experience is provided at all times
• Attending managers meetings, conferences and other promotional events as required
• Ensuring both branch and staff appearance conform to company standards
• Effectively performing administrative duties

Competencies Required

• Good leadership skills and experience of working within a supervisory role
• Ability to coach, develop and motivate a team
• Ability to work towards individual and team sales targets
• Excellent communication and customer service experience
• Good accuracy and numerical skills with the ability to understand and interpret financial statistics
• Enthusiasm and a positive attitude with a commitment to contribute to the growth of the business and to 
• Ability to assist with the development of employees to maximise job satisfaction and performance
• Competent IT skills

Qualifications / Experience Required

• Previous travel agency sales experience with a proven sales record
• A recognised travel qualification
• Excellent travel product knowledge with a good working knowledge of tour operator systems

General                       

• To undertake any other duties that may fall into the job criteria
• To conform with all company policies and procedures including health and safety
• To treat all employees, customers and suppliers with dignity and respect 
• This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved

Hours:  37.5 hours per week on a rota basis

Role Summary

Providing excellent service to customers, you will be involved in selling services and products face-to-face after gaining a full insight into individual holiday aspirations. Having confidence and flare, you will effectively adapt your selling style and build a rapport, whether over the telephone, face-to-face or through social media. Provided with ongoing training, you will be equipped with specialist knowledge to confidently advise on an extensive range of holiday packages and tailor-made holiday experiences, as well as a range of ancillary and insurance products, with a view to achieving your individual and team's sales targets.

Key Responsibilities

• Achieving individual sales targets
• Achieving team sales targets including foreign exchange
• Assisting with the day-to-day operation of the branch

• Identifying and meeting customers’ needs by providing exceptional customer service at all times
• Participating in promotional events and activities to increase exposure of the branch
• Using social media to promote offers, generating customer engagement and sales leads
• Willingness to participate in and deliver training appropriate to own development
• Effectively performing administrative duties

Competencies Required

• Ability to work towards individual and team sales targets
• Excellent communication skills and customer service experience
• Good accuracy and numerical skills
• Enthusiasm and positive attitude with a commitment to contribute to the growth of the business
• Competent IT Skills

Qualifications / Experience Required

• Previous travel agency experience with a proven sales record
• A recognised travel qualification
• Excellent travel product knowledge with a good working knowledge of tour operator systems

General

• To undertake any other duties that may fall into the job criteria
• To conform with all company policies and procedures including health and safety
• To treat all employees, customers and suppliers with dignity and respect 
• This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved