Job Title: Branch Manager

Department: Retail

Hours: 37.5 hours per week, as per retail rota

Role Summary

Training and developing a team of consultants, you will be responsible for motivating your team to deliver exceptional customer service in order to maximise sales and overall profitability, whilst ensuring the branch runs efficiently and effectively in line with company procedures. You will be passionate about finding every customer who walks through the door their ideal holiday in order to achieve both individual and team sales targets. You will lead by example and direct the coaching and development of staff to ensure the company’s high standards are maintained. In addition you will be involved in more complex situations that may arise in order to retain the loyalty and trust of your clients and staff.

Key Responsibilities

• Ensuring overall profitability of the branch is achieved by maximising all sales to the fullest potential
• Ensuring the effective day-to-day operation of the retail branch and foreign exchange bureau
• Supervising, coaching and developing branch staff
• Ensuring the health, safety and general welfare of branch staff is maintained
• Identifying and meeting customers’ needs by providing exceptional customer service at all times
• Increasing the exposure of the branch and developing new business leads
• Using social media to promote offers, generating customer engagement and sales leads
• Leading by example by achieving set targets covering all aspects of the retail branch
• Monitoring staff performance, addressing any areas for development in order to achieve maximum staff productivity whilst ensuring staff motivation and morale is maintained
• Acting as a figurehead within the local community and attending all promotional activities and events
• Ensuring that excellent customer service is provided at all times
• Attending managers meetings, conferences and promotional events as required
• Effectively performing administrative duties
• Ensuring both branch and staff appearance conform to company standards
• Ensuring that all practices relating to health and safety in the workplace and security of the retail branch are adhered to and that any issues that may arise are identified and reported in an efficient and timely manner
• Assisting in the recruitment of staff who will report directly to you
• Actively recruit, train and develop and apprentice within your branch

 

Competencies Required

• Good leadership skills and experience of working within a supervisory role
• Ability to coach, develop and motivate a team
• Ability to work towards individual and team sales targets
• Excellent communication and customer service experience
• Good accuracy and numerical skills with the ability to understand and interpret financial statistics
• Enthusiasm and a positive attitude with a commitment to contribute to the growth of the business  
• Ability to assist with the development of staff in order to maximise job satisfaction and performance
• Competent IT Skills

Qualifications / Experience Required

• Previous travel agency sales experience with a proven sales record
• Previous managerial/supervisory experience whilst working within a retail travel branch
• Excellent travel product knowledge with a good working knowledge of tour operator systems

General

• To undertake any other duties that may fall into the job criteria
• To conform with all company policies and procedures including health and safety
• To treat all employees, customers and suppliers with dignity and respect 
• This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved

 

 

Hours: 37.5 hours per week, as per retail rota

Role Summary

As a Hays Travel Branch Manager you will demonstrate your leadership skills by training and developing a team of travel consultants, to deliver exceptional customer service ensuring we find our customers their perfect holiday.   

You will be responsible for the day to day running of your branch, achieving your own sales targets and inspiring the team to maximise on sales and overall profitability whilst ensuring the branch runs efficiently and effectively in line with company procedures.

In addition you will be involved in more complex situations that may arise in order to retain the loyalty and trust of your customers and staff.

Key Responsibilities

 

• Ensuring overall profitability of the branch is achieved by maximising all sales to the fullest potential
• Ensuring the effective day-to-day operation of the retail branch and foreign exchange bureau
• Supervising, coaching and developing branch staff
• Ensuring the health, safety and general welfare of branch staff is maintained
• Increasing the exposure of the branch
• Using social media to promote offers, generating customer engagement and sales leads
• Leading by example by achieving set targets covering all aspects of the retail branch
• Monitoring staff performance, addressing any areas for development in order to achieve maximum staff productivity whilst ensuring staff motivation and morale is maintained
• Acting as an ambassador within the local community and attending all promotional activities and events
• Ensuring that excellent customer service is provided at all times
• Attending managers meetings, conferences and promotional events as required
• Ensuring both branch and staff appearance conform to company standards
• Assisting in the recruitment of staff who will report directly to you
• Actively recruit, train and develop and apprentice within your branch

 

Qualifications / Experience Required

• Previous managerial/supervisory experience from a travel background with a proven sales record 
• Experience of driving a sales team to  ensure profitability
• Experience of motivating, coaching and developing a team to ensure job satisfaction and progression opportunities
• Results focussed to achieve individual and team targets
• Good accuracy and numerical skills with the ability to understand and interpret financial statistics
• Enthusiasm and a positive attitude with a commitment to contribute to the growth of the business  
• Excellent communication and customer service experience
• Excellent travel product knowledge with a good working knowledge of tour operator systems
• Competent IT skills

General

• To undertake any other duties that may fall into the job criteria
• To conform with all company policies and procedures including health and safety
• To treat all employees, customers and suppliers with dignity and respect 
• This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved

Do you have the passion and enthusiasm to work in the travel industry? Do you want to work for the largest independent travel agent? If you’ve answered yes, read on!

Company

Hays Travel is proud to be the UK's largest independently-owned travel agent and has been finding our customers their perfect holiday for more than 39 years.  We are looking for experienced Travel Consultants to join our team in MetroCentre to deliver exceptional customer service to our customers selling them their dream holiday.

This role will see your personality shine through to help you engage with your customers to sell them their dream holiday.

This is a fabulous opportunity for you to join an established team where you will work together to achieve the best outcome for our customers as well as the potential to earn individual and team bonus!!

 What we want from you;

• Travel Experience- you will have excellent travel product knowledge with a good working knowledge of tour operator systems
• Target driven - this is a sales position, you will be selling customers their dream holidays so having a proven sales record is advantageous
• Communication skills- you will be speaking to customers through various channels so it is imperative you have excellent communication skills that you can adapt to a range of customers
• IT Skills- are required so you are able to navigate through our systems
• Enthusiasm – to have a positive attitude with a commitment to contribute to the growth of the business

What you will get in return;

• Competitive Salary
• Unlimited earning potential – the more sales you make the more money you can make
• Educational opportunities – you will have fabulous opportunity to and learn more about travel
• Holiday and Foreign Exchange discounts- not only do you get your own holiday discounts you also get it for your family too!!
• Award winning training – our training will have you ready to start selling but they are also here to support you on your career progression
• Uniform – we provide you with a free uniform so you are ready to join your team
• Giving back to your local community – our community support us and we love to give back and support on local community plus much more!!
• Social Events- all of our employees are invited to our annual Christmas party as well as the opportunity to attend other social events.
• Staff Reward Card- we have our very own SMILE rewards card which entitles the holder to discounts across retail and food outlets.

Not only will you be joining one of the best 100 companies to work for voted by the Times, you will also be joining the Hays family.

What are you waiting for- APPLY today!!