Newcastle
Looking to take the next step in your career in the heart of the North East? Hays Travel is proud to be growing our team in Newcastle — a vibrant city known for its friendly people, rich culture, and unbeatable Geordie spirit. We’re looking for enthusiastic, customer-focused individuals to join our Newcastle branches and become part of the UK’s largest independent travel agency. Whether you’re an experienced travel consultant or branch manager or you're looking to join our New to Travel programme, we offer full training, great benefits, and the chance to build a rewarding career right here in Newcastle. Come and be part of something special!
Things to Do
Newcastle offers a vibrant mix of culture, sport, and coastal charm alongside its excellent career opportunities. Stroll along the Quayside and enjoy riverside cafes or the iconic view of the Tyne Bridge. Sports fans shouldn't miss a visit to St James' Park, the heart of Newcastle United! For a change of pace, take a short metro ride to Tynemouth, where you can explore the historic priory, relax on Longsands Beach, or browse the popular weekend market—making it the perfect escape just minutes from the city. For those who love shopping, the city offers everything from high-end stores in Eldon Square to quirky independent boutiques. Nature lovers can enjoy a peaceful stroll through Exhibition Park or the Town Moor. After work, unwind with the city's lively arts scene at the BALTIC Centre or enjoy team socials at local favorites like the Ouseburn Valley pubs.
Quayside
The Quayside is a lively waterfront area known for its striking mix of modern and historic architecture, including the iconic Tyne and Millennium Bridges. It's a popular spot for riverside walks, independent restaurants and bars, and enjoying cultural venues like the BALTIC Centre for Contemporary Art.
St James' Park
St James’ Park is the iconic home of Newcastle United and a core part of the city’s identity. Located in the heart of Newcastle, the stadium offers matchday excitement, behind-the-scenes tours, and panoramic views of the city from its rooftop.
Tynemouth
Hop on the metro to discover Tynemouth, a charming coastal town known for its beautiful beaches and its historic Tynemouth Priory and Castle. It’s a perfect spot to explore local markets, enjoy fresh seafood, or relax by the sea while soaking in the town's rich history and scenic views.
Getting Around Newcastle
Newcastle boasts an efficient and well-connected transport system, making it easy to get around the city and beyond. The Tyne and Wear Metro is the backbone of public transport, providing quick and frequent connections between the city center, the suburbs, and nearby coastal towns like Tynemouth. Buses are another convenient option, with extensive routes covering both the city and surrounding areas. For those traveling further afield, Newcastle Central Station offers direct rail links to major cities like London, Edinburgh, and Manchester. Additionally, the city's compact size makes walking and cycling popular choices, with numerous cycle paths and pedestrian-friendly streets.
Our Roles
We offer a wide variety of roles to suit all experience levels at Hays Travel: whether you're an experienced travel consultant, have a management or foreign exchange background or are completely new to the industry and want to join our Apprentice or New to Travel programme, there's a role for you. Whatever stage you're at in your career, we’ll support your journey every step of the way. Read below for more information about the different job roles we offer and find your dream position!
Branch Manager
As a Hays Travel Branch Manager, you’re not just managing a team—you’re creating a supportive hub of excitement, inspiration and innovation. Leading your colleagues with passion and a commitment to exceptional customer experiences, your role goes beyond sales. You will help guide, develop and motivate your colleagues to be the best they can be. With a competitive salary, educational opportunities and unlimited bonus potential, we encourage you to strive for greatness. So, you can count on us to invest in your personal development from day one.
Assistant Branch Manager
Our Assistant Branch Manager positions are a great step onto the leadership ladder. With a keen eye for detail and a drive for excellence, you will support the Branch Manager in driving sales, enhancing customer service and coaching new starters. Your leadership and enthusiasm will not only motivate your team but also create a welcoming space where customers feel valued and excited about their next adventure. You're not just supporting the team, you're driving customer loyalty and making a real difference in our commitment to exceptional service.
Travel Consultant
Our Travel Consultants are personal guides to the world, who turn travel dreams into reality. Every day will be varied, fast-paced and challenging but refreshingly rewarding. With your wealth of knowledge and passion for exploring, you’ll inspire, listen, question and craft tailor-made holidays that suit your customers’ every need. As a master of detail, you’ll handle everything—from flights, cruises and hotels to excursions and hidden extras—ensuring a seamless and stress-free booking journey. All whilst building connections, hitting targets and letting your personality shine.
Foreign Exchange
Become a Hays Travel Foreign Exchange Consultant and be the final key to our seamless booking experience. As a trusted travel money advisor, you’ll guide travellers in securing great currency deals and make sure their adventures abroad start with ease and confidence. We encourage you to make every exchange more than just a transaction. Whether it’s providing expert advice on our range of currency options, offering competitive rates, or sharing travel tips, you’ll be the final friendly face that helps customers feel prepared and excited for their holidays.
New To Travel
Embark on your dream career! This is your unique chance to join our exciting industry with no previous travel experience, with management options also available! Combining your passion and excitement for travel with your existing sales experience, we will help you develop the expert product and system knowledge needed to thrive in the travel industry. By providing you with the best tools and award-winning training, we’ll build on your skills so you can understand our customers and adapt your selling style to bring our holidays to life and upkeep our famed customer service excellence.