Durham
Looking to take the next step in your career in the heart of the North East? Hays Travel is proud to be growing our team in Durham — a historic city celebrated for its stunning cathedral, vibrant community, and warm North East charm. We’re looking for enthusiastic, customer-focused individuals to join our Durham branches and become part of the UK’s largest independent travel agency. Whether you’re an experienced travel consultant or branch manager, or you're looking to join our New to Travel programme, we offer full training, great benefits, and the chance to build a rewarding career right here in Durham. Come and be part of something special!
Things to Do
Durham combines rich history, stunning architecture, and riverside charm with a warm community feel. Wander through the cobbled streets to marvel at the magnificent Durham Cathedral and Castle, a UNESCO World Heritage Site, before taking a leisurely stroll along the River Wear for picture-perfect views. For a peaceful escape, explore the Durham University Botanic Garden with its beautiful glasshouses and woodland trails. Shoppers will love the mix of high-street favourites, independent boutiques, and the bustling market in the city centre. Just a short drive away, you can discover the rolling Durham Dales or the dramatic North Pennines—perfect for weekend adventures. Whether you’re enjoying a quiet riverside coffee, soaking up local history, or exploring the surrounding countryside, Durham offers a unique blend of culture and tranquillity right on your doorstep.
Durham Cathedral
No visit to Durham is complete without stepping inside the magnificent Durham Cathedral. This UNESCO World Heritage Site is an architectural masterpiece, famed for its soaring Norman arches, intricate stonework, and stunning stained glass. Whether you’re exploring its historic cloisters, climbing the central tower for panoramic views, or simply soaking in the peaceful atmosphere, the cathedral is a true jewel at the heart of the city.
Stroll Along the River Wear
Follow the gentle curves of the River Wear and you’ll discover some of Durham’s most picturesque views. The riverside paths offer a peaceful escape, with leafy walks, charming stone bridges, and stunning glimpses of the cathedral rising above the trees. Whether you’re enjoying a leisurely stroll, hiring a rowing boat, or simply watching the water sparkle in the sun, the river is the city’s perfect spot for slowing down and soaking it all in.
Explore the Botanic Garden
Escape the bustle of the city at the beautiful Durham University Botanic Garden. Set across 10 hectares of woodland and landscaped gardens, it’s home to exotic plants from around the world, tranquil walking trails, and colourful seasonal displays. Whether you’re wandering through the glasshouses, spotting wildlife, or enjoying a peaceful picnic, it’s the perfect place to unwind in nature.
Getting Around Durham
Durham is a compact, walkable city, making it easy to explore its cobbled streets, riverside paths, and historic landmarks on foot. For longer journeys, the local bus network connects the city centre with surrounding neighbourhoods and nearby towns, while Durham’s railway station offers direct links to Newcastle, York, London, and beyond. Parking is available at several locations around the city, but with so much within easy reach, you might find strolling or cycling the most enjoyable way to get around.
Our Roles
We offer a wide variety of roles to suit all experience levels at Hays Travel: whether you're an experienced travel consultant, have a management or foreign exchange background or are completely new to the industry and want to join our Apprentice or New to Travel programme, there's a role for you. Whatever stage you're at in your career, we’ll support your journey every step of the way. Read below for more information about the different job roles we offer and find your dream position!
Branch Manager
As a Hays Travel Branch Manager, you’re not just managing a team—you’re creating a supportive hub of excitement, inspiration and innovation. Leading your colleagues with passion and a commitment to exceptional customer experiences, your role goes beyond sales. You will help guide, develop and motivate your colleagues to be the best they can be. With a competitive salary, educational opportunities and unlimited bonus potential, we encourage you to strive for greatness. So, you can count on us to invest in your personal development from day one.
Assistant Branch Manager
Our Assistant Branch Manager positions are a great step onto the leadership ladder. With a keen eye for detail and a drive for excellence, you will support the Branch Manager in driving sales, enhancing customer service and coaching new starters. Your leadership and enthusiasm will not only motivate your team but also create a welcoming space where customers feel valued and excited about their next adventure. You're not just supporting the team, you're driving customer loyalty and making a real difference in our commitment to exceptional service.
Travel Consultant
Our Travel Consultants are personal guides to the world, who turn travel dreams into reality. Every day will be varied, fast-paced and challenging but refreshingly rewarding. With your wealth of knowledge and passion for exploring, you’ll inspire, listen, question and craft tailor-made holidays that suit your customers’ every need. As a master of detail, you’ll handle everything—from flights, cruises and hotels to excursions and hidden extras—ensuring a seamless and stress-free booking journey. All whilst building connections, hitting targets and letting your personality shine.
Foreign Exchange
Become a Hays Travel Foreign Exchange Consultant and be the final key to our seamless booking experience. As a trusted travel money advisor, you’ll guide travellers in securing great currency deals and make sure their adventures abroad start with ease and confidence. We encourage you to make every exchange more than just a transaction. Whether it’s providing expert advice on our range of currency options, offering competitive rates, or sharing travel tips, you’ll be the final friendly face that helps customers feel prepared and excited for their holidays.
New To Travel
Embark on your dream career! This is your unique chance to join our exciting industry with no previous travel experience, with management options also available! Combining your passion and excitement for travel with your existing sales experience, we will help you develop the expert product and system knowledge needed to thrive in the travel industry. By providing you with the best tools and award-winning training, we’ll build on your skills so you can understand our customers and adapt your selling style to bring our holidays to life and upkeep our famed customer service excellence.