Call Centres
Be part of the team
We're always looking for exceptional people to join our expanding Call Centre teams across the UK or at our head office based in Sunderland. Although our Call Centre teams are not face to face with our customers, they are able to make our customers holiday dreams become a reality.
We engage with customers over the phone, via email and through social media channels - giving you the chance to showcase your customer service and sales skills on multiple platforms.
Join us and you'll have the chance to work in an exciting and fast-paced environment to sell that holiday people look forward to all year. Of course, it's not all about work. We are a company that celebrates success, offers strong support, listens to your ideas, and invests in your development. Plus, as one big family, we know how to have fun and celebrate together.
Key Skills
✓ Exceptional customer service skills
✓ Good organisational and time-management skills
✓ Ability to work in a fast-paced environment
✓ Proactive
✓ Motivated to achieve targets
Virtual Call Centre
Working as part of a successful digital sales team in a fast-paced & highly motivational sales environment you will engage with our customers who have shown an interest in booking a holiday with Hays Travel. Our customers are at the forefront of everything we do, so exceptional customer service experience is required with 2 years direct travel sales experience. You will be part of an amazing growing team and have unlimited earning potential through our bonus and incentive opportunities.
Vista Tour Operation
Our in house tour operation are a dedicated team of experts who provide essential support to our agents, supplier partners, and head office teams through the creation of tailored itineraries across Europe, cruises and worldwide tours. Their mission is to deliver exceptional customer service, efficiency and accuracy at all times whilst striving to hit team targets. If you have exceptional customer service and sales experience then this could be the role for you. Be part of an expanding team and start your career in travel now!
Reward and Recognition
Our people are what makes Hays Travel. We always explore ways to reward and recognise our colleagues in a fun and meaningful way.
Unlimited bonus
Shopping discounts
Smile rewards
Educational opportunities
Holiday discounts
Giving back to the local community
Career progression and development
Can the call centre roles be home based?
Working from home roles can be available depending on the call centre you work for.
If I'm working from home does equipment get provided?
Yes, if you are working from home, we will provide all the necessary equipment.
What benefits do we offer?
- Unlimited bonus opportunities
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A range of training programmes to help you progress personally and professionally
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Strong recognition and promotion opportunities
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Opportunities to travel on educational trips
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Discounts on booking your own holidays
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Health care plan
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Eyecare vouchers
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Shopping discounts
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Loyal service awards to celebrate important milestones
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Recommend a friend bonus scheme
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A work environment that thrives on uplifting one another