Why Hays Travel

Welcome to Hays Travel, where your journey becomes our passion! We stand out as a premier travel agency dedicated to crafting unforgettable experiences tailored to your desires. Our commitment to exceptional customer service, extensive industry expertise, and a vast network of partnerships ensures that every adventure you embark on with us is seamless and extraordinary. At Hays Travel, we believe in turning dreams into reality, one destination at a time. Join us and let's create your perfect getaway together!

At Hays Travel, we're more than just a travel agency; we're your dedicated partners in crafting unforgettable journeys. With a legacy of trust and expertise spanning 40 years, we stand out as industry leaders committed to delivering unparalleled service and remarkable experiences to every traveler.

At Hays Travel, we stand behind the quality of our services. Our refund guarantee ensures that if you're dissatisfied with your travel experience or there are unforeseen circumstances, we're committed to providing a hassle-free refund process. We prioritize customer satisfaction and aim to address any issues promptly. Rest assured, your investment with Hays Travel is safeguarded, and we're here to assist you every step of the way.

If you are due a refund and have been sent a verification code - please click here.

You will need your account details, booking reference, surname, date of birth and the six-digit verification code. This must be your own bank account as lead passenger, or your authority to process to another passenger on the booking.

This site is secure and the information will not be used for any other purpose than your refund. Once the details are entered we will be able to process the transfer.

When planning your well-earned holiday, you may also be looking for a travel insurance policy that gives you that little extra reassurance.

Our policies have been tailored to provide you with a choice of cover levels, as well as Covid Cover being included in all policies as standard.

You can choose from two levels of cover and select either Single Trip insurance for one off trips, or Annual Multi-Trip insurance which will protect all your travel arrangements made for the year ahead, with no restriction on the number of trips you have planned.

No matter which you choose, all our policies can give you complete peace of mind – with high levels of cover, designed to meet your needs for such things as, cancellation, emergency medical expenses and loss of personal possessions.

You can tailor your policy to suit your travel arrangements and add any extra cover you might need. We provide options for Cruise holidays and Golf Trips (included as standard within our Sports Cover Option). We also provide cover for Winter Sports activities such as, Skiing and Snowboarding (upon payment of an additional premium).

Our travel insurance policies have been designed to protect you from the moment you book your trip with us, all the way through to your arrival home!