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ABTA
Poole Branch Manager: Susan Grosvenor | Opened: 1969 | ABTA: 14380
Address

Dolphin Centre, Poole
Dorset BH15 1SR

Contact

Tel: 01202 672992
Email: poole@hays-travel.co.uk

View our Poole branch Facebook page
Opening hours
Monday9:00am - 5:30pm
Tuesday9:00am - 5:30pm
Wednesday9:30am - 5:30pm
Thursday9:00am - 5:30pm
Friday9:00am - 5:30pm
Saturday9:00am - 5:00pm
SundayClosed
 

Poole branch profile

Welcome to the Poole branch, I lived in the beautiful Caribbean Island of Barbados managing a family Hotel and working as a wedding Coordinater for Airtours. I also performed as a Vocalist in Show bands touring all over the Caribbean, USA and Canada. After returning to the UK I went to work on Cruise Ships as a Singer. I was very fortunate to complete 4 world cruises, and cruise many beautiful itineraries on Cunard, P&O, Princess Cruises and Fred Olsen. After 10 years at Sea I decided to bring my travel knowledge back to the UK working for Carnival UK in Southampton then coming closer to home and joining Hays Travel in 2014. I am very passionate about Cruise and The Caribbean and enjoy sharing this passion with my Team in the Poole Branch and Our Lovely Clients.

Lisa is the Assistant Manager and has worked here for 22 years in the Poole Branch – she has visited some fantastic destinations including Thailand, Kenya, and Canada. Julie has been with us for 28 years and has excellent knowledge of all destinations but if she had to pick one place she would also say Majorca. Our second year apprentice Jodie has been at Hays Travel since September 2016 after studying travel and tourism at college.She started her journey with Hays Travel in The Westbourne Branch and we are happy to say is now with us in Poole. Her favourite destinations include Rome, as she loves the culture, and Las Vegas. Our newest member is Tom. He has worked in Customer Service for 7 Years and is a great personality in the branch. Tom studied Travel and Tourism in College and is now excited to work with us in Poole and find our customers the perfect holiday.

Although Hays Travel Poole is busy, town centre branch, we have many repeat customers who come and book with us time and time again. I think that's because we offer excellent customer service. As well as offering a huge choice of holidays to destinations all over the world, we are part of the UK’s largest independent agency, so we are able to tailor-make a trip to meet your individual needs. We also offer competitive rates on foreign currency and a buy back service for your leftover holiday money with our new in-store foreign exchange service.

How we engage with the local community

Our team was happy to organise an Old School Fun Afternoon in our branch, giving our lovely customers the opportunity to participate in some fun guessing games

The reason we sponsored the Stroke Unit at Poole Hospital is because they have recently provided exceptional care to a beloved family member. During our event we managed to raise £100 to go towards the purchase of new kitchen equipment for the Unit.

The day saw our amazing customers enjoying a lovely day participating in a game the baby pictures game featuring pictures of our staff members, guess how many sweets in the jar and being treated to some delicious cakes made by the team.

We would like to thank everyone who took part in our efforts to help the local community and we thank you for the continued support!

More about our Local Community Partnership
Branch location

Whether you're looking for a UK break, last minute deal, a city break, cruise or a long haul adventure, we'll be more than happy to help. Come in and see us - we’re conveniently located in the Dolphin Shopping Centre in Poole.

Allerton, Amesbury, Andover, Ashington, Aylsham, Barnard Castle, Basingstoke, Bebington, Billingham, Birkenhead, Birtley, Bishop Auckland, Bishops Waltham, Blandford, Blyth, Bognor Regis, Bolton, Boscombe, Bournemouth, Bradford, Bridlington, Bridport, Brighouse, Broadstone, Budleigh Salterton, Castleford, Chapeltown, Chard, Chester City, Chester Le Street, Chichester, Christchurch, Cockerton, Connah's Quay, Consett, Cramlington, Crewe, Crewkerne, Cromer, Crook, Crossgates, Darlington, Dawlish, Doncaster, Doncaster, Dorchester, Durham, Eastleigh, Ellesmere Port, Exeter St Thomas, Exmouth, Fareham, Ferndown, Flint, Fordingbridge, Fulwell, Gateshead, Goring, Gosport, Halifax, Hartlepool, Hassocks, Havant, Hedge End, Heswall, Hexham, Highcliffe, Honiton, Horwich, Houghton, Hove, Hythe, Jarrow, Jesmond, Keighley, Killingworth, Knaresborough, Leeds White Rose, Lymington, Maghull, Malton, Metro Centre, Middlesbrough, Midhurst, Mold, Morpeth, Nantwich, New Milton, Newcastle, Newport, Newton Abbot, Newton Aycliffe, North Shields, Northallerton, Ormskirk, Oswestry, Paignton, Peterlee, Petersfield, Pickering, Plymstock, Pocklington, Poole, Prenton, Redcar, Ringwood, Ripon, Romsey, Rustington, Ryde, Salisbury, Scarborough, Seaham, Sedgefield, Shaftesbury, Shanklin, Sherborne, Sheringham, Shildon, Shipley, Sidmouth, Skelmersdale, South Shields, Southampton, Southborne, Southsea, Spennymoor, Stanley, Stockton Heath, Stockton, Sunderland, Swanage, Teignmouth, Thirsk, Titchfield, Tiverton, Topsham, Torquay, Totnes, Totton, Verwood, Wakefield, Wallasey, Wallsend, Wareham, Warrington, Washington, Wellswood, Westbourne, Westhoughton, West Kirby, Weymouth, Whitley Bay, Wimborne, Winchester, Winton, Wrexham, Yeovil and York

For 4 or more rooms please call our Groups Team on 0800 408 4037.