My Booking

Questions about your booking? Contact us

Poole Branch Manager: Susan Grosvenor | Opened: 1969 | ABTA: 14380

Dolphin Centre, Poole
Dorset BH15 1SR


Tel: 01202 672992

View our Poole branch Facebook page
Opening hours
Monday9:00am - 5:30pm
Tuesday9:00am - 5:30pm
Wednesday9:30am - 5:30pm
Thursday9:00am - 5:30pm
Friday9:00am - 5:30pm
Saturday9:00am - 5:00pm
Sunday11:00am - 4:00pm

Poole branch profile

Welcome to the Poole branch, I lived in the beautiful Caribbean Island of Barbados managing a family Hotel and working as a wedding Coordinater for Airtours. I also performed as a Vocalist in Show bands touring all over the Caribbean, USA and Canada. After returning to the UK I went to work on Cruise Ships as a Singer. I was very fortunate to complete 4 world cruises, and cruise many beautiful itineraries on Cunard, P&O, Princess Cruises and Fred Olsen. After 10 years at Sea I decided to bring my travel knowledge back to the UK working for Carnival UK in Southampton then coming closer to home and joining Hays Travel in 2014. I am very passionate about Cruise and The Caribbean and enjoy sharing this passion with my Team in the Poole Branch and Our Lovely Clients.

Lisa is the Assistant Manager and has worked here for 22 years in the Poole Branch – she has visited some fantastic destinations including Thailand, Kenya, and Canada. Julie has been with us for 28 years and has excellent knowledge of all destinations but if she had to pick one place she would also say Majorca. Kirsty has now finalized her apprenticeship and is a fully qualified travel consultant. She has a great passion for travel and is looking forward to finding you your dream holiday. Kyle is now in his 2nd Year Apprenticeship, he has travelled to many countries in Europe and Worldwide.

Although Hays Travel Poole is busy, town centre branch, we have many repeat customers who come and book with us time and time again. I think that's because we offer excellent customer service. As well as offering a huge choice of holidays to destinations all over the world, we are part of the UK’s largest independent agency, so we are able to tailor-make a trip to meet your individual needs. We also offer competitive rates on foreign currency and a buy back service for your leftover holiday money with our new in-store foreign exchange service.

How we engage with the local community

In 2017 we raised held a cake sale and raffle for our adopted school Victoria Education. We raised £80 from this which was then matched funded by the Hays Travel Foundation so we were able to donate £160 to this fantasic cause. We are looking to arrange more events to raise more money for them soon.

Branch location

Whether you're looking for a UK break, last minute deal, a city break, cruise or a long haul adventure, we'll be more than happy to help. Come in and see us - we’re conveniently located in the Dolphin Shopping Centre in Poole.

Allerton, Amesbury, Andover, Ashington, Aylsham, Barnard Castle, Basingstoke, Bebington, Billingham, Birkenhead, Birtley, Bishop Auckland, Bishops Waltham, Blandford, Blyth, Bognor Regis, Bolton, Boscombe, Bournemouth, Bradford, Bridlington, Bridport, Broadstone, Budleigh Salterton, Castleford, Chapeltown, Chard, Chester City, Chester Le Street, Chichester, Christchurch, Cockerton, Connah's Quay, Consett, Cramlington, Crewe, Crewkerne, Crook, Crossgates, Darlington, Dawlish, Doncaster, Dorchester, Durham, Eastleigh, Ellesmere Port, Exeter, Exeter St Thomas, Exmouth, Fareham, Ferndown, Flint, Fordingbridge, Fulwell, Gateshead, Goring, Gosport, Halifax, Hartlepool, Hassocks, Havant, Hedge End, Heswall, Hexham, Highcliffe, Honiton, Horwich, Houghton, Hove, Hythe, Jarrow, Jesmond, Keighley, Killingworth, Knaresborough, Leeds White Rose, Lymington, Maghull, Malton, Metro Centre, Middlesbrough, Midhurst, Mold, Morpeth, Nantwich, New Milton, Newcastle, Newport, Newton Abbot, Newton Aycliffe, North Shields, Northallerton, Ormskirk, Oswestry, Paignton, Peterlee, Petersfield, Pickering, Plymstock, Pocklington, Poole, Prenton, Redcar, Ringwood, Ripon, Romsey, Rustington, Ryde, Salisbury, Seaham, Sedgefield, Shaftesbury, Shanklin, Sherborne, Sheringham, Shildon, Shipley, Sidmouth, Skelmersdale, South Shields, Southampton, Southborne, Southsea, Spennymoor, Stanley, Stockton Heath, Stockton, Sunderland, Swanage, Teignmouth, Thirsk, Titchfield, Tiverton, Topsham, Torquay, Totnes, Totton, Verwood, Wakefield, Wallasey, Wallsend, Wareham, Warrington, Washington, Wellswood, Westbourne, Westhoughton, Weymouth, Whitley Bay, Wimborne, Winchester, Winton, Wrexham Yeovil and York

For 4 or more rooms please call our Groups Team on 0800 408 4037.