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Poole Branch Manager: Susan Grosvenor | Opened: 1969 | ABTA: 14380

Dolphin Centre, Poole
Dorset BH15 1SR


Tel: 01202 672992

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Opening hours
Monday9:15am - 5:30pm
Tuesday9:15am - 5:30pm
Wednesday9:30am - 5:30pm
Thursday9:15am - 5:30pm
Friday9:15am - 5:30pm
Saturday9:15am - 5:00pm

Poole branch profile

Welcome to the Poole branch, I lived in the beautiful Caribbean Island of Barbados managing a family Hotel and working as a wedding Coordinater for Airtours. I also performed as a Vocalist in Show bands touring all over the Caribbean, USA and Canada. After returning to the UK I went to work on Cruise Ships as a Singer. I was very fortunate to complete 4 world cruises, and cruise many beautiful itineraries on Cunard, P&O, Princess Cruises and Fred Olsen. After 10 years at Sea I decided to bring my travel knowledge back to the UK working for Carnival UK in Southampton then coming closer to home and joining Hays Travel in 2014. I am very passionate about Cruise and The Caribbean and enjoy sharing this passion with my Team in the Poole Branch and Our Lovely Clients.

Lisa is the Assistant Manager and has worked here for 22 years in the Poole Branch – she has visited some fantastic destinations including Thailand, Kenya, and Canada. Julie has been with us for 28 years and has excellent knowledge of all destinations but if she had to pick one place she would also say Majorca. Our second year apprentice Jodie has been with Hays Travel since September 2016 after studying travel and tourism at college. Jodie started her journey with Hays Travel in the Westborne Branch and we are happy to have her in Poole after recently completing her apprenticeship and becoming a fully qualified Consultant. Our newest member is Tom. Tom is our newest member of the Team joining our Travel Academy Programme after being in Customer Service for 7 years. Tom's favourite places to travel to are Canada and Florida and is excited to share his experience with our clients to find them the perfect holiday. Josh, is our Travel Consultant who has recently joined us from the Wimborne Branch. He has lived in Majorca and is very knowledgeable about the area. Skiing is a real passion for Josh and he knows the ski scene well. Josh has been on several Royal Caribbean Cruises, and has recently travelled to India courtesy of Riviera Travel. He visited the Taj Mahal and Ranthambore National Park and was lucky to spot a Tiger.

Although Hays Travel Poole is busy, town centre branch, we have many repeat customers who come and book with us time and time again. I think that's because we offer excellent customer service. As well as offering a huge choice of holidays to destinations all over the world, we are part of the UK’s largest independent agency, so we are able to tailor-make a trip to meet your individual needs. We also offer competitive rates on foreign currency and a buy back service for your leftover holiday money with our new in-store foreign exchange service.

How we engage with the local community

Our team was happy to organise an Old School Fun Afternoon in our branch, giving our lovely customers the opportunity to participate in some fun guessing games

The reason we sponsored the Stroke Unit at Poole Hospital is because they have recently provided exceptional care to a beloved family member. During our event we managed to raise £100 to go towards the purchase of new kitchen equipment for the Unit.

The day saw our amazing customers enjoying a lovely day participating in a game the baby pictures game featuring pictures of our staff members, guess how many sweets in the jar and being treated to some delicious cakes made by the team.

We would like to thank everyone who took part in our efforts to help the local community and we thank you for the continued support!

More about our Local Community Partnership
Branch location

Whether you're looking for a UK break, last minute deal, a city break, cruise or a long haul adventure, we'll be more than happy to help. Come in and see us - we’re conveniently located in the Dolphin Shopping Centre in Poole.

Allerton, Amesbury, Andover, Ashington, Ashton Under Lyne, Aylsham, Barnard Castle, Basingstoke, Bebington, Beverley, Billingham, Birkenhead, Birtley, Bishop Auckland, Bishops Waltham, Blandford, Blyth, Bognor Regis, Bolton, Bootle, Boscombe, Bournemouth, Bradford, Bridlington, Bridport, Brighouse, Broadstone, Budleigh Salterton, Castleford, Chapeltown, Chard, Chester City, Chester Le Street, Chichester, Christchurch, Cockerton, Colwyn Bay, Connah's Quay, Consett, Cramlington, Crewe, Crewkerne, Cromer, Crook, Crossgates, Darlington, Dawlish, Didsbury, Doncaster, Dorchester, Downham Market, Durham, Eastleigh, Ellesmere Port, Exeter St Thomas, Exmouth, Fakenham, Fareham, Ferndown, Flint, Fordingbridge, Fulwell, Gateshead, Goring, Gosport, Halifax, Hartlepool, Hassocks, Havant, Hedge End, Heswall, Hexham, Highcliffe, Honiton, Horwich, Houghton, Hove, Huddersfield, Hull, Hythe, Jarrow, Jesmond, Sunderland Keel Square, Keighley, Killingworth, Knaresborough, Lymington, Maghull, Malton, Macclesfield, Merrion, Metro Centre, Middlesbrough, Midhurst, Mold, Moreton, Morpeth, Nantwich, New Milton, Newcastle, Newport, Newton Abbot, Newton Aycliffe, North Shields, Northallerton, Ormskirk, Oswestry, Paignton, Peterlee, Petersfield, Pickering, Plymstock, Plymouth, Pontefract, Pocklington, Poole, Prenton, Redcar, Rhyl, Ringwood, Ripon, Rochdale, Romsey, Runcorn, Rustington, Ryde, Salisbury, Scarborough, Seaham, Sedgefield, Selby, Shaftesbury, Shanklin, Sherborne, Sheringham, Shildon, Shipley, Sidmouth, Skelmersdale, South Shields, Southampton, Southborne, Southport, Southsea, Spennymoor, St Helens, Stanley, Stockton Heath, Stockton, Sunderland, Swanage, Teignmouth, Thirsk, Titchfield, Tiverton, Topsham, Torquay, Totnes, Totton, Verwood, Wakefield, Wallasey, Wallsend, Wareham, Warrington, Washington, Wellswood, Westbourne, Wallasey, Westhoughton, West Kirby, Weymouth, Whitley Bay, Widnes, Wimborne, Winchester, Winton, Wrexham, Yarm, Yeovil and York

For 4 or more rooms please call our Groups Team on 0800 408 4037.