of our customers leaving a review rated our service good or excellent.
Very efficient and nothing was too much trouble.
Danielle Broadley was very helpful and friendly and sorted out our holiday very quickly for us.
Always give excellent service at very competitive prices
Excellent service, bargain prices, genuine salesperson.
Really pleased with the help I got girls couldn't of being any more helpfull and really cheerfull
Very the choicehelpful under the circumstances of sole ocupier rooms and
Very friendly service.
First telephoned a customer service rep named Pauline who after I provided her with all my holiday details she promised a call back within the hour. I never received any further contact from Pauline or any other representative that evening. I did receive a call thd next day. I didn’t get my holiday booked with another representative named Isla who was very good.
Thankyou to Rebecca for being so patient and for the help she gave to find what we wanted
Emma Totham was absolutely fantastic. Came up with the perfect holiday and price! Nothing was too much trouble. Will be using Emma for all my future bookings.
Corinne replied very quick to emails, was very helpful and will definitely recommend her to family and friends.
Good value more điscouts for regular customers 😃
We wished to return to our Honeymoon destination in Guernsey for our Golden Wedding Anniversary ,obviously as this was 50 years ago the Little hotel no longer existed, but Dan managed to fined one in the same place, and the correct date. thank once again Dan.
We dealt with Michelle Kirkbride and she could nother have been more helpful nothing was to much trouble to her I would pass her name on to all my frinds who are looking for holidays.
The service was excellent ,Shona and Georgie were extremely helpful and knowledgeable.
Our bookings can be rather complicated and have lots of detail but Chris Lee has sorted our booking quickly and efficiently. Will use again and would recomend.
Very friendly staff. Abbie and the young lady who helped us when Abbie was not available were friendly, experienced and very professional. Highly recommended.
Lottie from the Southbourne Office was lovely, cheerful and chatty and a pleasure to book my first short trip on a cruise ship with her as a suprise for my husband.
As usual. Always friendly and excellent service.
Very professional and friendly service
My sister and I was very impressed Debbie was so professional and friendly she took time to listen to all our needs and put together the package holiday that we were hoping for would definitely recommend .
I always book my holiday with Hays travel in Fulwell The staff always go the extra mile to accommodate you. Wouldn’t book anywhere else.
As always Steve Smith is excellent to deal with.
Very good and helpful
As usual Helen did a sterling job in finding me the flights I wanted and advising me on the most convenient ones. I know it cost me a little more to book these through Hays Travel than by booking it myself but it was worth it to be assured that all options had been explored. Many thanks again Helen. I have just heard from two other ladies who were also on the Thai tour as me earlier in the year and they were also so impressed with Mercury that they have both booked Mercury holidays to India for next year.
We were dealt with immediately, the agent could answer our question and do further investigation all confirmed by email within the hour.
Very professional and efficient, listened to what I wanted and found a great deal. Thank you!
For 4 or more rooms please call our Groups Team on 0800 408 4037.