of our customers leaving a review rated our service good or excellent.
It's always a pleasure to visit your branch in Newton aycliffe, the customer service is excellent. They check every detail to ensure the holiday your booking will be perfect, they are very knowledgeable and give good advice and information. Many people book through the internet these days but I believe you can't beat good personal service and that is exactly what I receive every time I visit.
Friendly, charming and efficient.
Excellent service she was very help full booked lots of holidays with hays thank you looking forward to my holiday
Rep took her time and went above and beyond what you would expect looking for our holiday
Easy to book good service
Jess in the Salisbury branch served me and was extremely helpful, as I was. Organising a holiday for myself and friend who lives in Droitwich some of the communication had to be done by phone. Jess was great talking to us both. It was all sorted quickly and efficiently. Well done Jess and thank you.
Have been a customer over 20 years. Always excellent service.
Professional, informative and caring staff
I wouldn't use any other travel agents. All the lasses are very helpful
We book are holidays always at Hayes , Jordan is the rep we always use and she goes out of her way and more to help us so big big thanks Jordan .
The lady who I went in to see, Elaine, was busy so her colleague Debbie saw me. Turns out I needed to speak to Elaine so Debbie made me a coffee and I sat and waited for Elaine. Her service was excellent and I was very satisfied.
Very helpful...friendly staff.
Nice atmosphere when we went in
Thankyou to Connor who sorted our holiday for us x
Grace was really helpful and wasn't pushy, always a bonus, asked what we were interested in and made suggestions around that, really good.
Fantastic listened to all our needs for our holiday, found exact holiday & booked on day
Excellent dealing with Brenda & then Ann, both very helpful
The service was excellent could not have been better
Very quick to find us a holiday, and friendly thank you.
Got all the information I asked for.
Lewis was very helpful and supportive enabling us to decide which hotel to book in Funchal, Madeira
Interview took longer than expected due to a perceived lack of knowledge of the staff member, who, nevertheless, was very pleasant.
Swift responses on Facebook messenger and excellent information and service when I called the number provided. Both Sharon and Nicky well excellent.
Fablous service and found me a good deal.
The stress was taken out of the difficulty trying to find flights an accom for a family wedding. You made it look so easy and I know it wasn’t tried since Christmas so thank you.
Excellent service as usual... Nothing is too much trouble for the staff.. They are friendly, helpful..Will advise and make suggestions, without being "Pushy" and never rush a custopmer.. I would recomend these Travel Agents to any one.
kerry pattison always books my holidays, she is great always so helpful. i wouldnt book with anyone else. will continue to book with her, she is a real asset to your company. Laura Garnell.
Excellent friendly service
Super welcoming and friendly greeting from Elaine and Tania.
Can do attitude and great problem solvers
Expertly dealt with by Amy. We were an awkward booking but not a problem for the staff.
For 4 or more rooms please call our Groups Team on 0800 408 4037.