of our customers leaving a review rated our service good or excellent.
Excellent friendly service
Realised after I'd left the shop wasn't asked if I had any special requests or if I needed insurance? Very unusual surely they are important questions.
Anyway lovely friendly girl served me and got me the holiday I wanted.
Excellent service and very helpful. Georgia went out of her way to make sure I found the perfect holiday for my family.
Samantha was very helpful & friendly.
Very helpful agent. Research done by Hays, phoned back leaving data and prices, we investigated the area etc.,and booked the holiday 2-3 weeks later.
Very helpful, not rushed, patient and efficient
Rebecca was extremely helpful. I had absolutely no idea of where I wanted to go on holiday and was booking it as a surprise for my Fiancé’s 30th birthday. She listened to my price budget and was extremely patient when helping me choose the perfect holiday. Excellent customer service and very friendly.
Really great staff with lots of knowledge, always use pickering branch
Derek in the Fareham office was very helpful in sorting us out a villa . We have never been to a villa and he was very knowledgeable. A great team member .
Staff always capable and helpful.
Service very good
Staff were very helpful and efficient. I was very happy to be helped by a trainee who was well supervised. The only negative experience is that on the forms I had to fill in for my holiday booking the titles for women appear to be limited to Miss and Mrs. I am neither of these. As a Dr, I would have expected this title option to be available, or certainly 'Ms'. If the only options for female customers are Miss or Mrs this is unenlightened and outdated.
The service was excellent ,I was pleased to be able to book that day with the help of
Good staff.especially Sarah who made it easy shall defiantly use Hays Travel for my
Fabulous service, extremely knowledgeable of Florence, how to get there and hotel qualities and locations. Patiently and thoroughly checked all hotels to make sure we picked the one that was in the best area and budget. Thank you
Was very pleased with the service from Serena who went out of her way to ensure that we got the right holiday
I dealt with Bethany and was pleased with all the help she gave me
Very good service from the rep (Ellie).
Samantha at the Ferndown office was very helpful and able to resolve all my queries
Booking was so easy. Everything explained in full. Went away very happy.
Very helpful, not at all pushy with adding on extras but I was made aware of all that was available to me. I was the only customer in store at the time so the whole team offered advice & tips for my trip to Disneyland
Julie who was dealing with my enquiry, dealt with it excellently, checking what I was looking for, coming back with 3 possible solutions and then completing the booking when I decided to proceed with one of the options, clarifying all queries I had. She took full responsibility for my enquiry, kept everything straightforward and I am sure although this is my first time using Hays Travel, it won’t be the last.
I spoke to David via the 'chat' line and he was very polite and helpful. He arranged a weekend away for us, which matched our criteria, explained it all in detail and made sure I was happy with everything before I booked it. He was very professional and the whole transaction went very smoothly.
Michelle never fails to deliver and so nice to have continuity. Wouldn’t go anywhere else.
Kay was amazing , she’s a great asset to your company
Very helpful staff
clear concise information very professional manner on phone.
Hannah was amazing, she looked at so many different options for our holiday to find the perfect place and her communication was quick and on time on every occasion, she even arranged for a colleague to call me one her day off to book the holiday, Sian , who was lovely too. The Hays service is second to none and I wouldn't go anywhere else to book my holidays.
Up to their usual high standards. Hi
For 4 or more rooms please call our Groups Team on 0800 408 4037.