of our customers leaving a review rated our service good or excellent.
As always Rebecca and the team worked hard to find our perfect holiday. We would always visit the Chapeltown branch, when wanting to book a holiday.
Excellent all round
We were served by Stephanie, she normally work in in Newcastle , but was helping out at Cramlington, she was amazing, so helpful, knowledgeable, and personalised our trip to perfection, a credit to you, I have been in retail for many many years, and my job would have been easier if all my staff were Stephanies xx
Nothing was too much trouble for Caroline,who made several phone calls to check out and answer our extra queries. The whole booking process was completed very efficiently and in a very stress free and pleasant manner. Thank you.
Helpful advice and plenty of ideas in response to family requirements.
Very pleased with the service; all my queries and requests were dealt with promptly.
I dealt with Emma Byford yesterday and her customer service is amazing!
She is a real credit to your business, I have used her before and I would not hesitate to recommend her personally to anyone!!! She needs to be recognised for giving a very personal and prompt service! Absolute perfection! please make sure you pass these comments onto Emma please.
Thanks, Tina Pearson
Very attentive service from the agent by telephone and email. Very satisfied with the fact that I can get in touch with the agent should there be any ongoing questions or problems that may arise. Only one problem - the agent was given an incorrect costing for single occupancy which resulted in at least three of the party booking their own holidays on line. (more than £400 difference in the price)
We went to the Fulwell branch to book our wedding and Kirsty couldn’t have been anymore helpful! She was so patient and nothing was a trouble. Thank you for all your help!
Louise Dixon - is absolutely brilliant and took great care of us plus excellent advice too
Beckie helped with my booking. She went through everything in detail and made the whole booking process easy. Would definitely recommend.
Caroline is excellent at her job, her knowledge and commitment are an asset to your company. Nothing is too much trouble for her and she always goes above and beyond.
We received excellent service and got the holiday we wanted
EXCELLENT AS ALWAYS
Very helpful and friendly as always, thank you
Very helpful thank you
Rashida was lovely so helpful and friendly, looking forward to booking out next break with you
good service very helpfull , thanks
Very efficient friendly service with a first class attitude to customer care. Nothing was to much trouble to ensure that we got the holiday we wanted. Rebecca who dealt with our enquiries was very professional and efficient.
Knowledge and experience of manager was very helpful
My travel advisor Vickie Jones found us a fantastic holiday. Her knowledge really helped us to book as well as finding us a great deal. She gave us amazing service and would highly recommend her.
I received excellent service . Every aspect of my holiday was covered efficiently. Staff was pleasant and helpful. Would not hesitate to use in the future and would recommend to family and friends. Added advantage. Now in nearby shopping centre.
Very helpfull advice and help in making a decision.
Hays at Harton Nook south shields are excellent
Chloe was very helpful she made our visit to Hays a pleasant experience
We called into your Bolton shop and asked for a late booking and 20 mins later we had a bargain thanks to Leonor’a help. There’s always a great service and a warm welcome on every visit.
Pleasant and helpful service but had to negotiate price!!
Always try their best to keep the price within your budget. Friendly staff and very professional yet have a good sense of humour.
For 4 or more rooms please call our Groups Team on 0800 408 4037.