of our customers leaving a review rated our service good or excellent.
Can't be better than Excellent.
Very pleased with service from Julie.Nothing was a bother to her.
you could not get better service and help when arranging your cruise
Efficient and courteous
excellent service as always
Your staff at Topsham helped us to select our next river-cruise and the booking with Saga was conducted very efficiently. We found all staff members to be very pleasant to deal with. For us it was a successful and enjoyable afternoon.
Karen was helpful and extremely efficient.
Denise and her staff are always so welcoming and helpful.
They do make you feel as if you are the only customer
Service from Clare who served us in the St. Andrews shop was excellent and she sorted out requirements. Thankyou. M.&P. Rainford
Pleasant staff and an easy booking process.
Very good service knew about the place in Malta new her stuff ver nice lady
Gave a good deal
Well informed, gave clear advice in friendly approachable manner.
Great service, very efficient, friendly and professional. Many thanks
It’s been a pleasure booking another holiday from you,
The staff like Kirsten and Luke are both brilliant assisting me.
You are all excellent..keep up the good job.
Mrs Hutchinson x
Aimee and Olivia dealt with our request for a cruise holiday with Fred Olsen Lines on the cruise ship Balmoral. The were polite, interested and extremely helpful. They answered all our questions leaving us completely satisfied. We will certainly use Hayes for our forthcoming holidays.
Always attentive, efficient and a pleasure to deal with. Have been clients of Hayes/Bath Travel for many years and pleased that they continue in a family like way. Have already booked our next cruise.
A very good service
The assistant was very patient, polite and quick.
Spoke with Emma in the middlesbrough branch to discuss my booking, she was super helpful and answered all our questions during the booking process.
We visited the Brighouse branch & was dealt with by Danny who was a brilliant agent very professional, he has been checking for our holiday over the past few weeks whilst waiting for flights to come out from Eurodisney. As soon as they did he was on the case Thank you
Excellent service ,answered all question promptly and with knowledge
One night in Chester at the Mercure with a boat trip ticket and a day in Chester Zoo. Bargain, I know as I did the maths.
The hotel was lovely too.
Sarah will be myvfurst port of call when I'm looking for any holidays in future!
As usual the service we received was excellent ,first by Sarah when we enquired about the holiday and then by Jeanette when we booked it.
Lisa was exceptional and provided answers to all our questions.
Good service and very professional service got what we asked for at a good price will certainly use again
when phoning I was cut off the first time because the young lady could not hear me but I was given no idea she could not hear she just put the phone down, poor choice as how was I to know if nothing was said just put the phone down.
In future the young person should make a statement first and let me know. on my return call nothing went wrong except I wanted to speak to Aaron who was on the phone so inform her I was coming in, not inspired by response!
Aaron carried out booking OK no problems so far.
For 4 or more rooms please call our Groups Team on 0800 408 4037.