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Hays Travel Reviews

Customer service reviews left by customers who have booked with Hays Travel

125635 reviews


of our customers leaving a review rated our service good or excellent.

Mr Porter, 05 November 2018

Excellent service from friendly and helpful staff, in particular the Manageress Rachel

Mrs Pierce, 05 November 2018

Its always a pleasure to go into Hays Travel Agents as all the staff are
so friendly but also efficient. They always find holidays that suit us. Thank you.

Mr Tarrant, 05 November 2018

Yet again Amanda arranged our holiday with superb service, from advising us what was available to booking it. She is a credit to your company.

Mrs Ounsley, 05 November 2018

An outstanding service!

Mr Moore, 05 November 2018

Denise provides an excellent service with knowledge and experience.

Mr Wakefield, 05 November 2018

Several members of staff were so helpful, All our queries were answered politely and with patience. To be honest every time we have been in the Hayes Travel we have has superb service, Thank you.

Mr Lockyer, 05 November 2018

Carrie was very good at both dealing with our enquiry and offering a very quick response and answered all questions raised prior to booking.

Mr Hewitson, 05 November 2018

Excellent friendly professional service

Mrs Kemp, 05 November 2018

Everything was dealt with very efficiently

Mr Arjan, 05 November 2018

I received excellent service from Charlie with booking our Lapland trip. She was knowledgeable and very helpful.

Mrs Hope, 05 November 2018

As usual very pleasant customer service

Mr Evans, 05 November 2018

As always, great professional service. The process is always smooth and timely, The friendly staff make it a pleasure to bring our custom to you, and to recommend Hays Travel to our friends,

Mrs Smith, 05 November 2018

The service
I received when booking my holiday could not have been better. I would recommend you to my friends.

Ms Tennant, 05 November 2018

We had very good service from Sharon who helped us to book our holiday. We always book with hays travel as we always get excellent service

Mr Priest, 05 November 2018

Helen was absolutely fantastic. I was clear on what I was looking for and she researched and came back with the best possible deal, there was no pressure or hard sell. I’ve not used an agent for over 15 years as always used Expedia or other online platforms would definately come through Helen again.

Mrs Higginson, 05 November 2018

As usual, brilliant service from Sarah.
Nothing is too much trouble. Sarah will always go that extra mile.
Thanks again Sarah.

Mr Mcmahon, 05 November 2018

We were very pleased with the service.

Mr Payne, 05 November 2018

Excellent service, the information that was requested was available promptly and concise. Would recommend Hays Travel to my friends and family always.

Mrs Cherrett, 05 November 2018

Very helpful. Good at their job. Listened your requirements and delivered the goods without any fuss.

Mr Webb, 05 November 2018

Leeanne was knowledgable, patient and a credit to Hayes travel. A great reason for us to book this holiday and future holidays with Hayes

Mr Jones, 05 November 2018

Not a customer and never contacted your company but receiving emails.

Mr Jackson, 05 November 2018

The usual first class, friendly and welcoming service from the Hays Branch in Jarrow and particularly from Chloe who also makes us feel that we are "special" customers.

Mr Warren, 05 November 2018

As ever, the service we received from the staff at Hays Durham was second to none. Very friendly, efficient and always strive to give you just what you are looking for and very rarely fail to do so.
We look forward to many more visits to the branch. Thank you Chloe, and the rest of the team. Nice coffee, Rachel!!

Mr Batt, 05 November 2018

Great service, personalised and professional.

Mrs Butler, 05 November 2018

Fabulous service as always

Miss Davis, 04 November 2018

Booked our holiday for next may yesterday. The young man was called Lewis. He is a credit to hays travel. He was so helpful and found us a brilliant holiday. I will recommend him to anyone I know thinking about booking a holiday to have a chat him.

Mr Devoir, 04 November 2018

Excellent service as always

Mrs House, 04 November 2018

Excellent communication and helpful, friendly staff.

Mrs Richardson, 04 November 2018

Helen was very helpful and she went out of her way to help me, lovely friendly professional staff. 😎

Mrs Dagnall, 04 November 2018

Emma was very knowledgable and helpful. Very satisfied.

For 4 or more rooms please call our Groups Team on 0800 408 4037.