of our customers leaving a review rated our service good or excellent.
I received when booking my holiday could not have been better. I would recommend you to my friends.
We had very good service from Sharon who helped us to book our holiday. We always book with hays travel as we always get excellent service
Helen was absolutely fantastic. I was clear on what I was looking for and she researched and came back with the best possible deal, there was no pressure or hard sell. I’ve not used an agent for over 15 years as always used Expedia or other online platforms would definately come through Helen again.
As usual, brilliant service from Sarah.
Nothing is too much trouble. Sarah will always go that extra mile.
Thanks again Sarah.
We were very pleased with the service.
Excellent service, the information that was requested was available promptly and concise. Would recommend Hays Travel to my friends and family always.
Very helpful. Good at their job. Listened your requirements and delivered the goods without any fuss.
Leeanne was knowledgable, patient and a credit to Hayes travel. A great reason for us to book this holiday and future holidays with Hayes
Not a customer and never contacted your company but receiving emails.
The usual first class, friendly and welcoming service from the Hays Branch in Jarrow and particularly from Chloe who also makes us feel that we are "special" customers.
As ever, the service we received from the staff at Hays Durham was second to none. Very friendly, efficient and always strive to give you just what you are looking for and very rarely fail to do so.
We look forward to many more visits to the branch. Thank you Chloe, and the rest of the team. Nice coffee, Rachel!!
Great service, personalised and professional.
Fabulous service as always
Booked our holiday for next may yesterday. The young man was called Lewis. He is a credit to hays travel. He was so helpful and found us a brilliant holiday. I will recommend him to anyone I know thinking about booking a holiday to have a chat him.
Excellent service as always
Excellent communication and helpful, friendly staff.
Helen was very helpful and she went out of her way to help me, lovely friendly professional staff. 😎
Emma was very knowledgable and helpful. Very satisfied.
Claire went above and beyond to help get the exact holiday we wanted. Thank you Claire you were amazing to make sure we got a fantastic new holiday having lost one holiday when the holiday company we had originally booked with ceased trading. I really couldnt ask for more.
Very friendly staff no pressure to take extra products.
Joanne is amazing really helpful and knowledgeable a 2 night break at fabulous price!! She even knew the hotel ratings, location and transport from the hotel to attractions 5*+
Excellent service as always,I like to use hays
Always friendly and professional
Liz is always most helpful and efficient, as are all the girls I have had contact with so far and I enjoy booking my holidays.
Ellie was excellent in dealing with my booking. I am a wheelchair user and require an adapted room when I go on holiday. I found the accommodation I was interested in and Ellie asked all the right questions, and made the necessary phone calls to the appropriate departments in order to get confirmation of the adapted room.
I do sincerely wish there was an easier to find / book adapted rooms for people with limited or reduced mobility, or for people who need to use wheelchairs. It is incredibly difficult for wheelchair-using customers and travel agents alike to find an appropriate holiday. It has to be possible to get an easier system than this, even though I fully appreciate adapted rooms are limited.
That said, Ellie did a really great job and I really appreciate the care and attention she gave to this task. Thanks Ellie!
We were served by Joanna in the Newcastle branch , she was really friendly and very helpful nothing was a bother for her.
Friendly and efficient
Rhiannon was efficient and helpful in finding the perfect city break to Barcelona!!
Recently my wife has passed away and I have lost a lot of confidence, the staff at Southport were brilliant and really helpful
Very friendly, informative and helpful staff.
For 4 or more rooms please call our Groups Team on 0800 408 4037.