of our customers leaving a review rated our service good or excellent.
Amy, our agent was very helpful and efficient and nothing was too much trouble. We understand this was her first sale in her first job after leaving school. we wish her all the best in her new carreer
Pleasant and speedy service
Questions asked most were answered were told they will get back with others in dew course
Started off poor when I was given two brochures by a junior staff member and neither of them contained what I had specifically asked for. On my second visit I was able to speak to a more senior member of staff and managed to book the holiday that I wanted without any difficulty and with friendliness and courtesy. What a difference. Obviously more training needs to be given to junior staff!
Very helpful and knowledgeable staff.
Excellent service from Graham, new his job very well,did not take long to get all the information and make the booking. Received paperwork after booking very quickly, all correct excellent.
Exellent service thanks karen
Steve has given us a great service. Taking the time to do numerous quotes until we found the right holiday for us and continued through to booking. Very happy to recommend him and we will use him again next time
1st class service as usual
Helen my customer service adviser was excellent. I changed my requirements 3 times and had to hold the call while I gathered information from other people in my holiday party. She was very patient and made some excellent suggestions to make my holiday better. Couldn't fault the service.
The agent i booked cruise with, Bikkei Yuen, has been excellent with every aspect of my experience. We changed our booking from 2019 to 2020, world cruise, and she was very helpful as we are in South Africa and so all correspondence was via email and eventually she phoned to make the finer booking details easier.
Found me exactly what I wanted for an amazing price
The lady who helped book our holiday was brilliant couldn’t do enough to help us we will definitely come back to book with Hays again.
please thank ALL the lovely ladies at Hays Travel Bridlington Branch for the pleasurable & excellent visit whilst choosing my convalescence holiday recently (November 08/18)
from stepping through the door immediately greeted with friendly hellos & smiles all round! I was then assisted & extremely well helped with knowledgeable & a friendly approach by JANEY who I might add went over & above the extra mile with a smile to ensure I chose the right vacation for my needs...
Thank you to Janey! (thanks for tea & bics ladies! super stuff!)
Mr John Hays may I suggest you should come down & pay a visit to this branch sit in & observe the top dollar quality & level of customer service that I personally received!
(also other customers in branch I observed seemed well impressed!)
Mr Hays these Ladies deserve a well earned bonus & are definitely an asset to your travel firm! It was almost a pleasure to spend money!!!! (coming from a true Yorkshire girl that has to be high praise indeed!!!!!) well done everyone!
So friendly, very knowledgeable staff, looking forward to Egypt Thanks again .
always have first class service from Jade at the Wrexham store .All staff are very helpful as we book three holidays a year with them .
Sharon was so helpful and very friendly
Fantastic customer services, great price speedy booking
Huge Thanks as ever, great and quick service from Jordan and Dawn! Thanks!
Great, I always get amazing services with North Shields!
Professional, friendly and knowledgable. Representative patient and nothing was too much trouble
Excellent customer service and patients with my very fussy husband, Jackie made us feel very comfortable and was very happy to find us a holiday we would be happy with.
Quick response and staff polite and friendly
Kayliegh was amazing from start to finish during booking. Friendly and efficient.
could of booked on line but preferred to do on phone, BIG MISTAKE , all went through at online price payed over phone by card then got a phone call 10 mins later saying sorry price has gone up its £110 more , reluctantly had to pay this extra , not good
Great service from start to finish. Assistant offered some great suggestions for destinations to consider for our honeymoon and provided some fantastic packages for consideration. Responded to emails really quickly.
Very well priced, great booking service.
We are really happy. Much more personalised service than we ever expected to recieve from an online enquiry.
I was helped at the Boscombe branch by Trish, who has a very cheerful nature and really helpful with the questions i had.
Gemma at the Wareham branch was fantastic at her job, I would highly recommend and will always book through Gemma.
For 4 or more rooms please call our Groups Team on 0800 408 4037.