of our customers leaving a review rated our service good or excellent.
The service I received from Sian was good and she seemed very knowledgeable. However I had been into another Hays travel store and seen another member of staff and whilst she was pleasant did not inspire me with any confidence.. One observation of the general staffing in your Darlington Stores is how very young ALL the staff are. I am certainly not ageist but would expect to see a mix of age groups within a company. I had been told not to book with Hays as they are unreliable- I am hoping they are proved wrong!
Very good service, will defenetly use again.
Very happy with the service
As always the service was excellent and we found a lovely holiday that was just what we wanted.the staff at Hays are top notch and we will not go anywhere else.
Staff were very helpful
As always Tina comes up with just what we want, always helpful gets the best deal possible, she always rings back when she says she will. We feel she is our own personnel Travel Agent. Prompt, polite and friendly.. What else could we want...
Regards Margaret and Pat Sullivan
The staff were very helpful & professional they made my booking a pleasure
From the moment I contacted Sarah Smith with my query about our potential holiday, the service we have received has been second to none. She responded quickly to my queries and came back with a fantastic itinerary for us. I don't think I would go anywhere else to book our holidays.
It's always a pleasure to visit your branch in Newton aycliffe, the customer service is excellent. They check every detail to ensure the holiday your booking will be perfect, they are very knowledgeable and give good advice and information. Many people book through the internet these days but I believe you can't beat good personal service and that is exactly what I receive every time I visit.
Friendly, charming and efficient.
Excellent service she was very help full booked lots of holidays with hays thank you looking forward to my holiday
Rep took her time and went above and beyond what you would expect looking for our holiday
Easy to book good service
Jess in the Salisbury branch served me and was extremely helpful, as I was. Organising a holiday for myself and friend who lives in Droitwich some of the communication had to be done by phone. Jess was great talking to us both. It was all sorted quickly and efficiently. Well done Jess and thank you.
Have been a customer over 20 years. Always excellent service.
Professional, informative and caring staff
I wouldn't use any other travel agents. All the lasses are very helpful
We book are holidays always at Hayes , Jordan is the rep we always use and she goes out of her way and more to help us so big big thanks Jordan .
The lady who I went in to see, Elaine, was busy so her colleague Debbie saw me. Turns out I needed to speak to Elaine so Debbie made me a coffee and I sat and waited for Elaine. Her service was excellent and I was very satisfied.
Very helpful...friendly staff.
Nice atmosphere when we went in
Thankyou to Connor who sorted our holiday for us x
Grace was really helpful and wasn't pushy, always a bonus, asked what we were interested in and made suggestions around that, really good.
Fantastic listened to all our needs for our holiday, found exact holiday & booked on day
Excellent dealing with Brenda & then Ann, both very helpful
The service was excellent could not have been better
Very quick to find us a holiday, and friendly thank you.
Got all the information I asked for.
Lewis was very helpful and supportive enabling us to decide which hotel to book in Funchal, Madeira
Interview took longer than expected due to a perceived lack of knowledge of the staff member, who, nevertheless, was very pleasant.
For 4 or more rooms please call our Groups Team on 0800 408 4037.