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Hays Travel Reviews

Customer service reviews left by customers who have booked with Hays Travel

125714 reviews


of our customers leaving a review rated our service good or excellent.

Mrs Cain, 10 November 2018

First class friendly service.

Miss Mein, 10 November 2018

I contacted hays Travel Facebook page as I wanted to book a city break for my 30th birthday next year and was contacted back very promptly by a woman called Nicole.
She was brilliant and very helpful in order to get us the best hotel close to things we want to go to and look at, at a competitive price.
She was equally as helpful in store when I went to book it.
Would highly recommend hays and would happily recommend Nicole for her customer service.

Mrs Dwyer, 10 November 2018


Miss Crick, 10 November 2018

Expert help to find the best package

Mr Mccann, 10 November 2018

Very very good and kind staff I was very happy with all my booking

Mr Mckenzie, 10 November 2018

Brenda sorted us out as usual

Mr Mills, 10 November 2018

Very helpful.

Mr Parkinson, 10 November 2018

excellent friendly service

Mr Cleave, 10 November 2018

Service no different than every other time I have used Hays Travel Topsham - welcoming, helpful, knowledgeable, friendly - thank you Andrew.

Mrs Negus, 10 November 2018

We were taken through the various options and chose the best suited to us. Agent was as good as you will get. Liked Pickering offices. I will use this office for all my holiday. Best regards, Robin Negus.

Mr Crawford, 10 November 2018

Kate listener to everything we asked if her

Mrs Morris, 10 November 2018

Sandra was excellent as usual

Mrs Milne, 10 November 2018

Superb service in every aspect of the booking

Mrs Cope, 10 November 2018

Excellent service from knowledgeable, friendly staff.

Mrs Godfrey, 10 November 2018

very pleased with the service Ellie did everything I asked for and more thank you so much

Mr Mitchell, 10 November 2018


Mr Masterton, 10 November 2018

I have to say, i've been using travel agents for over 30 years and found Claire Mitchell to be head and shoulders above the rest. She is a consummate professional, who delivers outstanding customer service and really adds value.
We will definitely not go anywhere else from now on.
Thank you Claire!!

Mrs Weston, 10 November 2018

The staff are very friendly and extremely helpful especially helping me to find our first cruise for next year.

Mr Reeves, 10 November 2018

Most helpfull staff, able to give a realy personal service to fit requirements.

Mr Reeves, 10 November 2018

Once again the staff were knowledgable and able to find the ideal holiday package.

Mr Henley-hunter, 10 November 2018

Very polite and friendly and helped us to find the package for us.

Mrs Hunter, 10 November 2018

The staff in Hayes at crook are always really helpful and go out of their way to help.

Ms Derricutt, 10 November 2018

Lea’s is was absolutely fantastic, I told her where I wonted to go an what dates I could travel an the price I had already been given on the internet, she found us the everything we wonted an beat the price !!!! Her costomer service skills were fantastic, so sad that it was her last day at hays

Mrs Golden, 10 November 2018


Mrs Golden, 10 November 2018

A +

Mr Ruddy, 09 November 2018

Another friendly and efficient service from Charlotte.

Mrs Tabor, 09 November 2018

Got the personal and prompt attention I have always experienced here

Mr Sharp, 09 November 2018

Charlie was very helpful and informative and helped me find a good deal, will definitely use again.

Mrs Smith, 09 November 2018

Claire booked our holiday for us and she was amazing. She covered everything and gave us lots of options and was very reassuring.

Miss Rawlinson, 09 November 2018

Brilliant friendly staff well pleased

For 4 or more rooms please call our Groups Team on 0800 408 4037.