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Hays Travel Reviews

Customer service reviews left by customers who have booked with Hays Travel

98465 reviews


of our customers leaving a review rated our service good or excellent.

Mr Summers, 07 February 2018

I was very happy with the service I received from Sarah at Hays in Ashington, discussed options and found a holiday within my budget that met my needs as a single person travelling. Neil Summers

Mrs Wheeler, 07 February 2018

Very helpful, friendly and efficient staff.

Miss Mcnutt, 07 February 2018

Got my holiday booked by Natasha she was so helpful and kept in contact as my friend and I decided on where to go and got us a very good deal. I have booked with Hayes a few times and have always been very satisfied with their staff. And prices .

Mr Cooling, 07 February 2018

Third holiday this year we have booked with Hays I think that shows how good and competitive Hays are
Amber your a star

Mr Moon, 07 February 2018

Excellent service from Mandy Glass, as usual. Friendly, helpful and highly knowledgeable. Nothing was too much trouble.

Mr Teale, 07 February 2018

Excellent service in the Castleford store

Mrs Androulis, 07 February 2018

It has been some years since using Hays, as always the service was exceptional.

Ms Mercer, 07 February 2018

Friendly and efficient.

Mr Bolton, 07 February 2018

Jenny was very helpful and offered loads of help to find a holiday.We would use Hays travel again.

Mrs Sudworth, 07 February 2018

Toni at the Bolton branch we had excellent service from her. I have also booked last year with Toni and again she was excellent. It took no time at all to find the right
place and booked it within an hour.

Mr Madgin, 07 February 2018


Mr Greenhalgh, 07 February 2018

I was please with the service.

Mrs Dawson, 07 February 2018

Vicky brown was very helpful, in fact she was clairvoyant!

Mrs Leather, 07 February 2018

Excellent research for holidays, depth of knowledge, and very patient

Mrs Clark, 07 February 2018

Very polite, speedy service. Luan explained everything and had lots of knowledge about Disneyland Paris which is invaluable.

Mrs Atkinson, 07 February 2018

The staff are always friendly and helpful. ...

Mr Oliver, 07 February 2018

As usual, Gemma was excellent with handling our booking.

Mr Smith, 07 February 2018

Very friendly

Mr Nagle, 07 February 2018

Really helpful

Mr Cope, 07 February 2018

as per usual first-rate service from Emma nothing is to much trouble and goes
the extra mile to make sure you have every thing you need to make your
holiday .

Mr Wain, 07 February 2018

Friendly service, excellent information provided and good follow up documentation as promised.

Mr Anderson, 07 February 2018

Fast friendly service. Very pleasant helpful staff and a good all round experience to book my holiday

Mr Richell, 07 February 2018

I always use Hays in Ashington as I always receive first class service.Sharon and all the staff at the branch are always ready and willing to guide and advise on the holidays available .

Mr Mcguinness, 07 February 2018

The staff are very good and give you confidence that you are receiving the best deal

Mr Carroll, 07 February 2018

Clare was extremely helpful and polite and gave me all the answers to my questions plus extra advice . Also the website is great and easy to use to make payments

Miss Cornelius, 07 February 2018

Kate gave us prompt, very efficient service. She understands what we want and always comes up with the goods! Excellent!

Mrs Perryman, 07 February 2018

Excellent service as always. Staff are always pleasant and helpful. Wouldn't use any other travel agents

Miss Sanocka, 07 February 2018

Fantastic service. Joe explained everything regard transfers. Has knowledge and good customer service skills. Definitely we will look at more holidays with Hays

Mrs Pugh, 07 February 2018

Emily at weymouth was lovely and caroline from head office was the best putting together just for us ... Fantastic

Mrs Shepherd, 07 February 2018

As always excellent service from friendly staff.

For 4 or more rooms please call our Groups Team on 0800 408 4037.