Hays Travel Reviews

They were very nice and friendly .We were looking for a trip, we went in before closing, we got an email the next morning, we went in to buy the holiday that day, the clerk was quick and prepared.

With the particular holiday for this review it has been rebooked/moved four times and they have always been helpful and pleasant. Thank you to them all.

The lady who did it all for me was extremely helpful and professional and easy to communicate with

The staff member even though he had just done some training was very polite and knowledgeable about the trip I was booking.

We popped into to the Bournemouth branch and spoke to a young chap called Tom about a cruise to the Caribbean with P&O. Tom was amazing! Super helpful, patient and friendly. We couldn't have asked for me. He got us a great deal - better than booking directly, in fact. I am annoyed with myself for being arrogant the last few years and booking holidays myself, thinking I was saving money by avoiding using a travel agent, when in fact it was so much less stressful and enjoyable, and also saved more money! Will definitely using Hays again - no doubt :)

Worked very hard to get best price with free add on’s

The staff are always so helpful and pleasant.

Sam in Darlington was amazing as always.

Very helpful and friendly service,

Very helpful and friendly,nothing was a trouble

Fantastic from start to finish. Everyone is fantastic in there, so welcoming and attentive. Alisoun was especially good with us. Picking a honeymoon wasn’t easy for us and she guided us to the perfect holiday!

The customer service and knowledge was excellent. Would definitely use again in the future

Joanne helped me sort everything I needed she was brilliant. Very professional and her customer service was second to none.

I had a great service which was effortless in getting all the relevant information and for the destination and hotel I wanted.

From looking and picking to getting the deposit paid.

Thank you Carol

I would them again

They are always very proffesional and polite and do the very best to ensure the customer experience is a good one , the travel consultant Rebecca was very knowledgeable of the location interested in - five starts

Friendly staff that dealt quickly & efficiently with my booking

Debi from the Malton / Pocklington branch listened to the brief and worked hard to deliver exactly what we had asked her to do, hence why we booked with her

Amazing as always I love all the staff and there if you need any help with your holiday I wouldn't go yo anyone else everything is always hassle free thank you so much!!

It was a pleasurable experience, and so much better than going online. The agent was very helpful and we quickly booked exactly what we wanted.

Always efficient and very thorough.

Excellent customer service. Speedy replies via emails Kayleigh is really a credit to the company. Nothing too much trouble.

The whole experience was fantastic, from the smiles when I walked in all the way to good buy

Fantastic help,to find us the best deal, and great friendly service.

Professional and friendly service

Was very helpful helping us to find the rught hoilday

Katie at your Exmouth branch did everything possible to find us our wheelchair accessible cruises 1 for 2022 and 1 for 2023 making the near impossible task to do on line look straight forward

Very friendly travel consulatant. Quick to get prices and different options and to answer questions. Explained everything well so was really easy to understand.

Spot on the lad we BOOKED 2 Holidays with was so switched on, we had Both Booked within No time 😀

Very helpful, chatty and knowledgeable.
Pleased with the service we received.
Answered all our questions and looking forward to our holiday.