of our customers leaving a review rated our service good or excellent.
Excellent and helpful service
Very cheerful, helpful and didn’t make us feel rushed. Had problems with their computer system but no issue as just chatted to us.
Natalie was super friendly & although I already knew where I wanted to go she was able to advise on when to go based on weather & was able to get a discount off jet2
Very helpful, all questions answered and if Kayleigh wasn’t sure she phoned to find out. Happy with service.
Thank you for the service I received, it was first class, the lady couldn't of been more helpful. Thank you very much
Amazing service thank you so much
Great service. Have used Hays before and will certainly do so again.
Katie was very helpful answering all my queries
Me and my friends booked our girls holiday through the hays travel store in Newcastle by a lovely girl named Stephanie. She was very friendly and chatty and was great help booking the holiday:))
Really helpful staff
For the second time this year as a single traveller Hays have got me a fantastic discount
Chris made the process of booking this holiday and setting up the direct debit effortless :)
I always receive a fab service from the Oswestry Branch
Lisa was brilliant she goes above and beyond to help get the holiday we liked.
She is very good at her job and will find out any thing you ask her. I
Lisa was brilliant she goes above and beyond to help get the holiday we liked will be using her again next time thanks
Found the service very helpful and the agent was very patient
Visited Birkenhead Hays Travel and they were very helpful. Sarah, who helped me to make the booking, was in another store but she took the deposit over the phone. Everybody pulled together as a team. Many thanks PS the refurb is looking good!
Really friendly, very informative, helped to find an even better deal than seen on Facebook. Used for first holiday, used for this holiday would use again
Extremely helpful and friendly service.
What more can I say keep filling in these feed back forms excellent service as always Jordan(North Shields) very professional and helpful as always hope these wonderful staff and branches get the recognition they deserve x
Excellent support through a difficult personal period.
Travel advisor was thorough , quick , and polite .
She suggested several different ideas . Very happy
The travelagent who dealt with me was brilliant her customer servive was 100%..nothing was too much trouble for her and she got me my holiday at a very good price . Her name was jackie (i think ) a credit to hays travel shop .
service spot on usual
Mollie took the time to find the answers to our questions in a friendly manner.
Olivia is very thorough, friendly and professional.
Although I wanted to be seen by Jessica. I have booked with Jessica on several occasions and wouldn't now go anywhere else she is fabulous and it's great to have such confidence in her. One of our flights got cancelled,she didn't just ring to panic us, but before she called us she had organised everything, new flight, meals and overnight stay then rang to say enjoy the rest of your extended stay. Have recommended her to so many of my friends, relatives and indeed customers where I work. 100% delighted
The young girl who was called Jordan did everything for us she did everything we wanted excellent service
Your operative was helpful
Nicky was vey helpful, able to answer all questions and also gave lots of good advice. I wasnt rushed to make a decision and helped throughout the whole process. Excellent service
For 4 or more rooms please call our Groups Team on 0800 408 4037.