15th July 2021 Update:

The UK government’s traffic light system is made up of green, amber, and red destinations. The colour category a country falls into defines the testing, self-isolation, or quarantine requirements for when you re-enter the UK after travelling. Please note, this traffic light system is for re-entry into the UK only – there are also likely to be separate entry requirements set by the country you’re travelling to.   




How to do a pre-departure test in resort?

You must provide proof of a negative COVID test to travel back to England; this needs to be taken in your destination up to three days before your departure. To support you Hays Travel have partnered with Collinson group as a recommended supplier.

This service costs £42pp however as a Hays Travel customer you are offered  20% discount code “HAYS20” bringing the cost down to £33.60pp

Customers are required to book directly with Collinson using the below link;

Once the test has been done the results are emailed within 24 hours.

What happens if the test is positive?

You’ll need to follow local public health advice and specific procedures in place and expect to self-isolate in resort – You will be supported by your package holiday provider. You’ll also need to inform your travel insurance company; so it is essential that your travel insurance policy includes comprehensive COVID-19 cover – ask our staff for more details on our COVID-19 policy available.

What happens if destination changes from green to amber whilst I’m on holiday?

If you’re fully vaccinated; no change to requirement. This means a pre-departure test and PCR test on day two after return, with no quarantine required - unless your test is positive. If you’re not fully-vaccinated; then you will need to quarantine for ten days on return and do PCR test on day two and day eight. Under the Test to Release scheme you can choose to pay for a private COVID-19 test on day 5. If the result is negative (and the result of your day 2 test result was negative or inconclusive) you can end your quarantine.

If you can’t quarantine; then we will assist you in getting a flight home before rules come into effect.

What are the rules for children travelling on amber list holidays?

No child under 18 will have to isolate; but children age five and over will need to take a PCR test on day two. Children four and under will not need to take any tests.

What happens if a destination changes to the red list whilst I’m on holiday?

Your package holiday provider will arrange for you to be repatriated before rules come into effect.

Regardless of the country category; you will need to complete a Passenger Locator Form before you return to the UK.

NB: You should still check the Foreign, Commonwealth, and Development Office (FCDO) advice for individual destinations. For more information on your local travel restrictions, please refer to your local government website


Update Following the English Government announcement 15th July 2021:

To protect the UK, the government* has introduced a new ‘traffic light system’ for travellers.

Testing remains an essential part of protecting public health as restrictions begin to ease - with all arrivals who are not exempt required to book a pre-departure, day two, and day eight test before travelling.

We want to make your holiday booking as seamless as possible, by taking care of everything for you. Our highly skilled, friendly travel agents are also ready to guide you through the complexities of the government’s traffic light system, tests, quarantine - and anything else you need to know.

Book early so you don’t miss out on your first choice at the right price – and you can also take advantage of our monthly direct debit scheme to spread the cost. All our holidays are ATOL-protected.

*For further information on your local Government restrictions please visit your local Government website:





We have many experienced staff travel agents back at work to help you. 

Please contact your local branch, or the person who made your booking, and we will prioritise a call back to you.

Click here for your branch contact details


We will contact you within four weeks of your departure date to discuss the options*. If you have booked a package holiday, then we will try to offer you alternative arrangements for a later date but if this is not possible, or you do not want to accept the alternative arrangements, then you will be entitled to a full refund.  If you have made either a hotel only or flight only booking, then the options available to you will depend on the relevant airline.

The FCO advice is applicable for refunds on travel due in the immediate future, and we have been advised by the travel industry body, ABTA, that immediate means the next four weeks.  For holidays due after that, we await further advice from the FCO.  If you choose to cancel your holiday earlier than this, the terms and conditions of your booking, including normal cancellation charges, will still apply.

The latest FCO travel advice can be found here:

*Please note that this varies depending on the tour operator.

If you don’t want to re-book, we will work on your behalf to get your refund as quickly as possible.  Given the huge number of refunds being processed, some airlines and travel operators are delaying refunds or offering credit notes until a refund is processed.  We are negotiating with them to try to speed things up for you. 

We will issue the refund within 14 days of receiving the refund from the supplier, however at present this is taking up to 6 weeks.

If we have asked you to submit bank details for a refund, click here

If you are unable to travel because of the Coronavirus you are entitled to a refund.  We at Hays Travel will do everything in our power to ensure that this is paid as quickly as possible.

We are working hard to administer all refund requests from our suppliers. At the moment we are experiencing significant delays in receiving these refunds from some of our suppliers due to the volume of people requesting refunds.

We will issue the refund within 14 days of receiving the cancellation invoice from your supplier, however at present this is taking up to 6 weeks.

If you have not heard back from us within the timescales quoted then please contact your local branch or agent where you originally booked your holiday.

We are really sorry that this is taking longer than you would expect under normal circumstances and are very grateful for your patience during these unprecedented times.

Don’t worry, if you are entitled to a refund your money is safe.

If you are not due to travel in the immediate future, and we have not yet contacted you to discuss your options, you can opt to cancel or change your arrangements, in line with the normal terms and conditions of your booking, which means cancellation or amendment charges will apply.

Yes, we can often just change your whole holiday to the same date next year or an alternative date if required.  And as the biggest independent UK travel agent we have access to thousands of holidays.   On certain new bookings you can get our Peace of Mind Guarantee – you can cancel or change free of charge, up to six weeks before your departure date.

Balances for holidays which are not currently cancelled are still due to be paid, or you could lose your deposit and pay charges according to the booking conditions. If the government advises against travel at the time you’re due to travel, your money is protected and you will be able to consider your options about rebooking or having a refund.

And finally ………

Thank you once again for booking with Hays Travel.  Please help us all stay safe and avoid delays by emailing your local branch or to the person who made your booking.  They will get back to you as soon as possible.