To make an enquiry about an existing booking or to pay the balance of your holiday, please make sure you have your booking reference ready and call:
Customer Services on: 0333 033 9985.
Lines are open 7 days a week, Mon-Fri 8am - 8pm, Sat 9am - 7pm, Sun 9am - 6pm.
If you need to contact us in writing, please send your correspondence to:
Hays Travel Ltd,
Tyne and Wear,
To request special assistance at UK and resort airports, or to generally ensure that less mobile customers have a happy holiday, please call us on: 0333 033 9985.
Lines are open 7 days a week, Mon-Sat 9am - 7pm, Sun 9am - 6pm.
For 4 or more rooms please call our Groups Team on 0800 408 4037.