Homeworking with Hays Travel
We're looking for experienced travel consultants and people new to the industry to join our expanding self-employed homeworking division.
You will have an interest in engaging with customers over the phone, by email, social media and face to face. All we ask is that you have exceptional customer service skills, a lively personality and are able to build a rapport with your customers to deliver their perfect holiday.
A remarkable 99% of our customers rate our service good or excellent and come back to us time and time again to book their holidays. Join us and receive full training, state of the art technology and equipment to get you started. Once you are up and running you will be supported by travel professionals including sales, marketing and personal development coaches to help you build your business.
“I was desperate to get back into travel”
Melanie - PTC
Melanie started with Hays in February 2018 after a ten year gap form travel bringing up her children. Before that she had worked in retail for Thomas Cook. When she was returning to travel she knew she wanted to go into homeworking so she had the flexibility to work around her children. She also wanted the independence to be her own boss. She chose Hays because they were local and she knew the company. Melanie found the recruitment process quick and simple and thinks the support she receives is great. She enjoys the community feel of the homeworking division and how nice it is to know that someone is always at the end of the phone, meaning she never feels isolated. Melanie thinks that Hays are a really fair company where staff get the benefit of really good incentives, fam trips and commission levels.
“I wanted to work my own hours”
Rebecca - PTC
After 14 years in travel retail with Thomas Cook and then a couple of years on maternity leave Rebecca decided she wanted to work from home. She had friends who had started homeworking with Hays and recommended it. The main reason Rebecca chose homeworking was so she could fit work in around the kids. When she worked in shops she would miss sports days and things and feel really frustrated. “Now it’s great because I don’t have to miss anything.” Rebecca was really impressed with the Hays recruitment process. She filled in the online form and within five minutes had received a call from the team at head office offering her a phone interview. She found the whole process really quick and easy. She said the training covered everything and the team were flexible to tailor it to things she specifically needed. She says the support is fantastic and feels she can just pick up the phone and ring and they’ll always be there if she needs them. She says the communication is great and someone is always checking in to see if she’s doing ok. Because Hays has such good relationships with its suppliers this in turn benefits the sellers who benefit from useful webinars etc. Rebecca says it’s a breath of fresh air being able to sell all suppliers. She knows she can shop around and find the best thing for her customers. She says her customers love the old school personalised service she can now offer them. In her previous role everything was regimented and there was no room to personalise service. Rebecca also feels really well supported by the other PTCs saying there is always someone who can help if you have a query. “Although I work from home I don’t feel alone. I love homeworking. I should have done it years ago.”
“I could turn my passion into a career”
Jill - Homeworking PTC
Jill joined Hays in September 2018. She had been working as a PA in a sixth form college whilst her daughters were at primary school but as the youngest moved onto secondary school and became more independent Jill felt the time was coming for her to do something for herself and spend more time on a career she really enjoyed. She worked on a business plan and worked out her skills. She had always loved travelling and organising her own family holidays so she thought, ‘why not make a career out of this?’ Jill had previously worked in telephone sales and knew she had the skillset for it so decided selling holidays was right for her. She always knew she wanted to be running her own business and responsible for her own business, so the PTC option was perfect; she got to have all that but with the backing of a big organisation like Hays. She chose Hays specifically because it was such a well-respected brand. Jill has found the support great since she started and says there is no better feeling than booking someone their dream trip and it being a success. She also enjoys being able to manage her own diary, fitting things around her own commitments but also making things work for her customers. Jill says she loves being in charge of her destiny but with the backing of Hays.
“My family is my priority”
Natalie - Swindon
Natalie started at Hays Travel in 2015 after 16 years working for a retail competitor. Natalie found returning to work after having her daughter really difficult, there was no flexibility offered and the hours she was expected to work meant she would have huge childcare costs and it just wasn’t feasible. Someone she had met on an educational and stayed friends with was a homeworker and she recommended it. Hays was more relaxed than other homeworking companies and offered the freedom to run your business the way you wanted to. Natalie found everyone really nice and helpful right from the beginning of her journey. It was a nerve-wracking time but she found everyone at head office really reassuring and welcoming. She says that there is a really good team, both at head office and among the other PTCs. The support she receives form other homeworkers is fantastic and it is nice to know that ‘no question is a silly question’. Natalie says that it is sometimes hard working from home but she doesn’t miss the fight for holidays and fight for customers and definitely doesn’t miss the inflexibility. In the past if her kids were sick her first worry would be what work would say. Now she can take time off whenever she needs to and has the flexibility to do things off the cuff. Natalie says homeworking makes life much easier.
“I wanted more flexibility and freedom”
Teresa - Homeworking PTC
Teresa has worked in the travel industry for 14 years, making the move to join the Hays Travel family 12 years ago. Before that she worked from home as an area manager for Virgin Cosmetics for over 10 years. She got the travel bug whilst in this job as she was fortunate to win a number of trips away! After seeing an interview with John Hays in Travel Weekly everything resonated with Teresa. She had never heard of Hays Travel before, but she loved everything that John had to say and after doing some research was attracted to the family friendly nature of the company. Teresa didn’t bother to call anyone else, she just went for it with Hays and hasn’t looked back. Even her daughter is one of our Hays Travel homeworkers! Teresa’s favourite part? The flexibility, support and the fact it really feels like a family business.
“I wanted more control of my earnings”
Kirsty - Homeworking PTC
Kirsty has been a PTC for two years and previously worked in Retail. She also works as a children’s entertainer at the weekends but this didn’t fit in with working in a branch so she decided to move to Homeworking. Kirsty made most of her sales through Facebook posts so it made sense. Kirsty says through homeworking she has full control over her earnings – she’s just managed to get a mortgage. She has lots of repeat custom as well as new clients through Facebook. Kirsty says working for Hays is like being part of a family and that everyone is really supportive. Conferences are great for getting together with head office and other PTCs and everyone really helps each other out. Kirsty says the main things she likes about her job are the flexibility, the earning potential and being part of the Hays family. She says that John and Irene are so friendly and approachable and you don’t feel like a number working with Hays, you feel like you get listened to. “It really feels like something special.