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Bishop Auckland Branch Manager: Lorraine Smith | Opened: 1999 | ABTA: G7302

88 Newgate Street, Bishop Auckland
County Durham DL14 7EQ


Tel: 01388 663777

View our Bishop branch Facebook page
Opening hours
Monday9:00am - 5:30pm
Tuesday9:30am - 5:30pm
Wednesday9:00am - 5:30pm
Thursday9:00am - 5:30pm
Friday9:00am - 5:30pm
Saturday9:00am - 5:00pm
Sunday11:00am - 4:00pm

Bishop Auckland branch profile

Welcome to Hays Travel Bishop Auckland! I have been the proud manager of this branch for over three years now. I have an amazing team who are so passionate, friendly, and hardworking. Our regular customers will have experienced this for themselves and we also look forward to welcoming new customers. I have worked in travel for over 12 years and my favourite destinations are New York at Christmas time and Mexico.

My Assistant Manager Lisa has worked for Hays Travel for over 18 years. She's full of destination knowledge and so passionate to find the right holiday for our customers. Her favourite place has got to be Las Vegas, after she went on her Honeymoon. Lisa also has great knowledge of cruising; she has experienced several ships so has great first-hand experiences to share.

Amanda has been with us for nearly two years and has become a great asset to the team. Amanda is such a hard worker and valued member of our little family here in Bishop Auckland, she helps our team just as much as her own customers. Her favourite place to visit is Tenerife and she spent two weeks there in summer 2017. Denise has been here since we opened, so is very well-known to a lot of customers. Denise has travelled worldwide, so she really can give you expert destination advice. She has recently returned from Dubai and had a great time there, and can share her experiences with you. Then we have our Apprentice, Amy. She joined us just over a year ago and has settled into the team so well. Amy is so enthusiastic and passionate about travel and she is doing an amazing job in her apprenticeship so far. Her last holiday was Tenerife and she loved it that much she's back off again at the end of the year!

We also have some newbies in branch.... Kelly is taking part in our amazing Retail Academy programme and it’s like she’s always been here. Kelly's favourite destination is Egypt, she loves the culture and food. We also have Kassandra, who has worked for Hays for over 16 years! She has come to our branch part time after taking her maternity leave. She has a wealth of experience in long haul destinations and enjoys tailor-making trips. Her favourite destinations are Vietnam and Cambodia. Riccy also joined us recently; she has worked in travel for over ten years and has a great passion for travel. The most amazing place she’s ever visited is Jamaica; she loved it that much she got married there too! Last but not least, we have our lovely Margaret who works in our Foreign Exchange Bureau. We now also have Charley who is in her second year of an apprenticeship. She really enjoys long haul holidays and has been to New York and South Africa along with living in Australia for a few years. She loves finding customers their perfect holiday. Margaret is new to the travel industry, but has a wealth of experience when it comes to currency as she worked at the Post Office for 30 years! She loves to go on holiday to Spanish destinations and is hoping to go on a cruise very soon.

We offer more holidays and choice than any other agents on the high street. I'm really proud of my team and how they look after every single one of our customers. We offer a friendly service and we love finding the best holiday for everyone. Whether you are looking for a cruise, city break, beach holiday, ski trip, or UK short break; we have the right holiday for you and we hope to see you some time very soon.

In the meantime, why not head over to our Facebook page, where you can see a selection of the amazing deals we have!

How we engage with the local community

The smiling faces that welcome you in our branch are more than travel agents and they do more than sell holidays. We are part of our local community and are committed to making a difference to people's lives. Whether you're an organisation or an individual and have a worthy cause, don't hesitate to approach us for help with your fundraising efforts.

More about our Local Community Partnership
Branch location

We know our customers and we look after them. Let us help you find your perfect holiday - we're easy to find in the centre of Bishop Auckland.

Allerton, Amesbury, Andover, Ashington, Aylsham, Barnard Castle, Basingstoke, Bebington, Billingham, Birkenhead, Birtley, Bishop Auckland, Bishops Waltham, Blandford, Blyth, Bognor Regis, Bolton, Boscombe, Bournemouth, Bradford, Bridlington, Bridport, Brighouse, Broadstone, Budleigh Salterton, Castleford, Chapeltown, Chard, Chester City, Chester Le Street, Chichester, Christchurch, Cockerton, Connah's Quay, Consett, Cramlington, Crewe, Crewkerne, Cromer, Crook, Crossgates, Darlington, Dawlish, Doncaster, Dorchester, Durham, Eastleigh, Ellesmere Port, Exeter, Exeter St Thomas, Exmouth, Fareham, Ferndown, Flint, Fordingbridge, Fulwell, Gateshead, Goring, Gosport, Halifax, Hartlepool, Hassocks, Havant, Hedge End, Heswall, Hexham, Highcliffe, Honiton, Horwich, Houghton, Hove, Hythe, Jarrow, Jesmond, Keighley, Killingworth, Knaresborough, Leeds White Rose, Lymington, Maghull, Malton, Metro Centre, Middlesbrough, Midhurst, Mold, Morpeth, Nantwich, New Milton, Newcastle, Newport, Newton Abbot, Newton Aycliffe, North Shields, Northallerton, Ormskirk, Oswestry, Paignton, Peterlee, Petersfield, Pickering, Plymouth, Plymstock, Pocklington, Poole, Prenton, Redcar, Ringwood, Ripon, Romsey, Rustington, Ryde, Salisbury, Scarborough, Seaham, Sedgefield, Shaftesbury, Shanklin, Sherborne, Sheringham, Shildon, Shipley, Sidmouth, Skelmersdale, South Shields, Southampton, Southborne, Southsea, Spennymoor, Stanley, Stockton Heath, Stockton, Sunderland, Swanage, Teignmouth, Thirsk, Titchfield, Tiverton, Topsham, Torquay, Totnes, Totton, Verwood, Wakefield, Wallasey, Wallsend, Wareham, Warrington, Washington, Wellswood, Westbourne, Westhoughton, West Kirby, Weymouth, Whitley Bay, Wimborne, Winchester, Winton, Wrexham, Yeovil and York

For 4 or more rooms please call our Groups Team on 0800 408 4037.