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About Hays Travel

Hays Travel, the UK's largest independent travel agent, specialises in providing good value, quality holidays alongside excellent customer service.

From the minute we opened our first small retail shop in Seaham, Co Durham, I was hooked - I fell in love with the travel industry.

The company has come a long way since its humble beginnings. Today, we are proud to be the UK's largest independent travel agent, our annual turnover is more than £800 million, and we employ over a thousand people. Across the country we have more than 100 retail shops and over 130 experienced travel agents who work from their homes.

We also run the Hays Travel Independence Group; a consortium of independent travel retailers who benefit from Hays Travel's buying power, technology and back office expertise.

And we're growing all the time.

We're also a company that cares. Our staff get involved in local community partnership projects on a regular basis and we've been awarded the prestigious Investors in People Gold status. One of my proudest achievements is our inclusion in the Sunday Times' 100 Best Companies to Work For in the UK list.

Fully ABTA and ATOL bonded, we're able to offer our customers complete financial security, and our independent status means we really can offer impartial advice to find them the perfect holiday. We work with hundreds of suppliers to ensure this.

Well-travelled and trained, our staff pride themselves in providing excellent customer service to every client who trusts us with their holiday arrangements. Our independence means we have access to a wide choice of tour operators and airlines, and we always endeavour to find the perfect holiday for the best possible price. As well as finding people their ideal holiday, we arrange all the extras like car hire, transfers and insurance. There's a foreign exchange bureau in each of our branches across the north east, where you can pick up commission free currency before you set off on holiday.

As we're constantly expanding, we're always looking for people to join the team. People who, like us, are passionate about the industry. People who want to enjoy the rewards of their work. People who want to share in the success of a company which continues to go from strength to strength.

If you're interested in starting an exciting career in the travel industry, call the recruitment team on 0191 510 5106316 or visit

We’re also constantly recruiting experienced travel consultants to work from home. If you think you would enjoy the challenge and freedom of working from home call us on 0800 412 5990 or visit

For more information about the Hays Travel Independence Group 0800 138 6955 or visit

And finally, to find your nearest Hays Travel shop click here.

Whether it's a holiday or a career you're looking for, I hope we will be hearing from you soon!

John Hays
Managing Director

Hays Travel Timeline
1980 John Hays opens the first branch of Hays Travel at the back of his mum’s children’s wear shop in Seaham, Co Durham
1982 Hays Travel opens second shop in Sunderland, where the company has its headquarters today
1984 Third shop opens in Washington, Tyne and Wear
1987 Expansion reaches seven shops in the North East
1990 First Hays Travel call centre opens
1995 Hays Travel Independence Group is formed
1997 The company diversifies into homeworking
2006 Hays Travel recognised as one of the Sunday Times’ 100 Best Companies to Work For in the UK
2007 Hays Travel Group hit £300 million turnover
2008 John Hays honoured with Lifetime Achievement Award at the Agent Achievement Awards
2009 John Hays picks up the Outstanding Achievement Award at the Globes
2010 Celebrate 30 years and John Hays’ inauguration into the British Travel Industry Hall of Fame
2012 Turnover hits the £500 million mark
2013 Acquisition of Bath Travel, the South of England’s largest independent travel agency
2014 Hays Travel Academy launched
2016 Another inclusion in the Sunday Times’ 100 Best Companies to Work For list. Turnover reaches £800 million

Customer Service Business Hours:
We are open 7 days a week, Mon-Fri 8am - 10pm, Sat-Sun 9am - 6pm.

Telephone: 0333 033 9985

Hays Travel Limited
Customer Services,
Gilbridge House,
Keel Square,
Tyne and Wear,

Registered in Great Britain No. 1990682
Vat No. 193 1671 95

To view our Group Tax Strategy, click here

To view our Modern Slavery Statement, click here

To view our Gender Pay Gap Report, click here

For 4 or more rooms please call our Groups Team on 0800 408 4037.