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Poole Branch Manager: Susan Grosvenor | Opened: 1969 | ABTA: 14380

Dolphin Centre, Poole
Dorset BH15 1SR


Tel: 01202 672992

View our Poole branch Facebook page
Opening hours
Monday9:00am - 5:30pm
Tuesday9:30am - 5:30pm
Wednesday9:00am - 5:30pm
Thursday9:00am - 5:30pm
Friday9:00am - 5:30pm
Saturday9:00am - 5:00pm

Poole branch profile

Welcome to the Poole branch, I lived in the beautiful Caribbean Island of Barbados managing a family Hotel and working as a wedding Coordinater for Airtours. I also performed as a Vocalist in Show bands touring all over the Caribbean, USA and Canada. After returning to the UK I went to work on Cruise Ships as a Singer. I was very fortunate to complete 4 world cruises, and cruise many beautiful itineraries on Cunard, P&O, Princess Cruises and Fred Olsen. After 10 years at Sea I decided to bring my travel knowledge back to the UK working for Carnival UK in Southampton then coming closer to home and joining Hays Travel in 2014. I am very passionate about Cruise and The Caribbean and enjoy sharing this passion with my Team in the Poole Branch and Our Lovely Clients.

Lisa is the Assistant Manager and has worked here for 22 years in the Poole Branch – she has visited some fantastic destinations including Thailand, Kenya, & Canada. Julie has been with with us for 28 years and has excellent knowledge of all destinations but if she had to pick one place she would also say Majorca. Sue has extensive cruise knowledge having worked on-board for 10 years completing 4 World Cruises, and she has lived in Barbados.

Rebecca started her travel journey 15 years ago, during her career she has experienced many Greek Islands. Kirsty is now into her second year of apprenticeship and has just returned from her own holiday in Rhodes. Kyle has recently joined the team as our 1st year Apprentice – he has travelled to many countries across Europe and Worldwide with his family.

Although Hays Travel Poole is busy, town centre branch, we have many repeat customers who come and book with us time and time again. I think that's because we offer excellent customer service. As well as offering a huge choice of holidays to destinations all over the world, we are part of the UK’s largest independent agency, so we are able to tailor-make a trip to meet your individual needs. We also offer competitive rates on foreign currency and a buy back service for your leftover holiday money with our new in-store foreign exchange service.

How we engage with the local community

Our involvement in our local community is something that we are very proud of! We recently raised £100 for the Victoria Education Centre, a very well known and loved school in our local area, through our ‘Creepy Cake Sale and Face Painting’ event in October.

We organised lots of fun activities for the children to enjoy at the Dolphin Shopping Centre. We sold some delicious cakes, organised biscuit decorating, colouring competitions and face painting for people to get involved with throughout the day! We even held a raffle in which local businesses were kind enough to donate the winning prizes for. We were delighted to help out and everyone had a great day!

Branch location

Whether you're looking for a UK break, last minute deal, a city break, cruise or a long haul adventure, we'll be more than happy to help. Come in and see us - we’re conveniently located in the Dolphin Shopping Centre in Poole.

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For 4 or more rooms please call our Groups Team on 0800 408 4037.