My Booking

Questions about your booking? Contact us

Peterlee Branch Manager: Gemma Hanley | Opened: 1998 | ABTA: G1378

2 The Chare, Peterlee,
County Durham SR8 1AE


Tel: 0191 5184990

View our Peterlee branch Facebook page
Opening hours
Monday9:00am - 5:30pm
Tuesday9:00am - 5:30pm
Wednesday9:30am - 5:30pm
Thursday9:00am - 5:30pm
Friday9:00am - 5:30pm
Saturday9:00am - 5:00pm

Peterlee branch profile

I have worked at Hays Travel for almost 10 years now starting as an apprentice and working my way up to become a successful manager. I have always worked in the Stockton branch and now the time has come for me to spread my wings and have a change of scenery and be a member of the Peterlee team. I have experience in many different destinations and products. I have travelled a lot myself doing destinations from UK breaks to City breaks, but mainly around Europe. I have also been on quite a few cruises experiences. But my all time favourite is New York City. I just loved the sights and having many things to do and see also I was lucky enough to enjoy a helicopter ride over the top of the Statue of Liberty (which was amazing).

Helen has worked for the company for 11 years and has been Assistant Manager at Peterlee branch for 7 years. She has 13 years of travel knowledge and her favourite destination is Thailand. Fay started her career with Hays Travel in 2011 and has gained lots of destination knowledge from all the places she has travelled too. Mel has been in Peterlee branch for 1 year and loves to sell cruise. We have Julie who has been in travel for 16 year and been with us for almost 6 month now, she has lots of experience in a lot of destinations and will always do her best to find you the perfect holiday.

Emily is our newly qualified Travel Consultant and has worked in Peterlee for 2 years, Emily’s passion for travel shines through. And last but by no means least is Donna, who has worked with us since 2012. Donna works in our Foreign Exchange Bureau. Donna thrives on excellent customer service and does her upmost to make sure all our customers get the best rates possible on their currency.

We offer everything from UK breaks and last minute deals to cruises and long haul holidays. Because Hays Travel is independent, we’re not tied to a particular tour operator, so we’ll check a wide choice of suppliers to make sure you get a good price. We pride ourselves on offering excellent customer service – and that’s why so many customers come back to. We offer highly competitive exchange rates and stock a wide range of foreign currency.

How we engage with the local community

We care about our local community; in previous years we have sponsored the annual Peterlee Show. We have worked with local schools from presentation evenings, work experience and sponsoring hoodies for school trips.

Most recently we have organised coach trips to raise money for local children who have needed private medical treatment and medical equipment. Fay has recently completed The Colour Run Obstacle Rush and raised over £300 for Breast Cancer Now. We also hosted an afternoon tea in September to boost the funds further for Breast Cancer Now. Everyone had a brilliant time joining in the fun games we had planned including bingo, ‘Name the Bear’, and even ‘Design a Bra’. We managed to raise £415 and are hoping to the same thing every year for Breast Cancer Now.

We also have a coach trip to Leeds organised for later in the year to raise money for Epilepsy Research UK.

Branch location

Whether you’re looking for a great deal on your holiday or foreign currency, we can help. Come in and see us - we’re in the centre of Peterlee, opposite Wilkinsons and you can park for free for up to three hours nearby.

We also have branches in: