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Peterlee Branch Manager: Gemma Hanley | Opened: 1998 | ABTA: G1378

2 The Chare, Peterlee,
County Durham SR8 1AE


Tel: 0191 5184990

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Opening hours
Monday9:00am - 5:30pm
Tuesday9:00am - 5:30pm
Wednesday9:30am - 5:30pm
Thursday9:00am - 5:30pm
Friday9:00am - 5:30pm
Saturday9:00am - 5:00pm

Peterlee branch profile

I have worked at Hays Travel for almost 10 years now starting as an apprentice and working my way up to become a successful manager. I have always worked in the Stockton branch and now the time has come for me to spread my wings and have a change of scenery and be a member of the Peterlee team. I have experience in many different destinations and products. I have travelled a lot myself doing destinations from UK breaks to City breaks, but mainly around Europe. I have also been on quite a few cruises experiences. But my all time favourite is New York City. I just loved the sights and having many things to do and see also I was lucky enough to enjoy a helicopter ride over the top of the Statue of Liberty (which was amazing).

Helen has worked for the company for 11 years and has been Assistant Manager at Peterlee branch for 7 years. She has 13 years of travel knowledge and her favourite destination is Thailand. Fay started her career with Hays Travel in 2011 and has gained lots of destination knowledge from all the places she has travelled too. Both Helen and Fay are now on Maternity leave and have both had beautiful baby boys and all getting on great. In place of Helen with have Kayleigh who is our new assistant manager covering maternity leave, she joined Hays Travel in Seaham over 6 year ago as an apprentice and again worked her way up to become a successful assistant manager. She is our Cyprus expert having visited this island numerous times. Julie has over 16 years travel experience and has extensive knowledge of various destinations. Emily is our branch is our cruise expert, she has been with the company for over 3 year now and still have a real passion for travel.

Mel has worked in the travel industry for over 11 years and the last 3 of them have been with Hays Travel in Peterlee, Mel has a real passion for cruise and has recently been on the Harmony of the seas. We now have a new apprentice Amy, she joined us in August this year and has become a great asset to the team. She is really looking forward to continue giving our customers the excellent service we provide and getting her knowledge built by gaining the experience. And last but by no means least is Donna, who has worked with us since 2012. Donna works in our Foreign Exchange Bureau. Donna thrives on excellent customer service and does her upmost to make sure all our customers get the best rates possible on their currency.

We offer everything from UK breaks and last minute deals to cruises and long haul holidays. Because Hays Travel is independent, we're not tied to a particular tour operator, so we'll check a wide choice of suppliers to make sure you get a good price. We pride ourselves on offering excellent customer service - and that's why so many customers come back to. We offer highly competitive exchange rates and stock a wide range of foreign currency.

How we engage with the local community

We care about our local community; in previous years we have sponsored the annual Peterlee Show. We have worked with local schools from presentation evenings, work experience and sponsoring hoodies for school trips.

Most recently we have organised coach trips to raise money for local children who have needed private medical treatment and medical equipment. Fay has recently completed The Colour Run Obstacle Rush and raised over £300 for Breast Cancer Now. We also hosted an afternoon tea in September to boost the funds further for Breast Cancer Now. Everyone had a brilliant time joining in the fun games we had planned including bingo, ‘Name the Bear’, and even ‘Design a Bra’. We managed to raise £415 and are hoping to the same thing every year for Breast Cancer Now.

We also have a coach trip to Leeds organised for later in the year to raise money for Epilepsy Research UK.

Branch location

Whether you’re looking for a great deal on your holiday or foreign currency, we can help. Come in and see us - we’re in the centre of Peterlee, opposite Wilkinsons and you can park for free for up to three hours nearby.

Allerton, Amesbury, Andover, Ashington, Barnard Castle, Bebington, Billingham, Birkenhead, Birtley, Bishop Auckland, Bishops Waltham, Blandford, Blyth, Bognor Regis, Bolton, Boscombe, Bournemouth, Bradford, Bridport, Broadstone, Budleigh Salterton, Castleford, Chapeltown, Chard, Chester City, Chester Le Street, Chichester, Christchurch, Connah's Quay, Consett, Cramlington, Crewe, Crewkerne, Crook, Crossgates, Darlington Centre, Darlington Cockerton, Dawlish, Dorchester, Durham, Eastleigh, Ellesmere Port, Exeter, Exmouth, Fareham, Ferndown, Flint, Fordingbridge, Fulwell, Gateshead, Goring, Gosport, Halifax, Hartlepool, Hassocks, Havant, Hedge End, Heswall, Hexham, Highcliffe, Honiton, Horwich, Houghton, Hythe, Jarrow, Jesmond, Keighley, Killingworth, Knaresborough, Lymington, Maghull, Malton, Metro Centre, Middlesbrough, Midhurst, Mold, Morpeth, Nantwich, New Milton, Newcastle, Newport, Newton Abbot, Newton Aycliffe, North Shields, Northallerton, Oswestry, Paignton, Peterlee, Petersfield, Pickering, Plymstock, Pocklington, Poole, Prenton, Redcar, Ringwood, Ripon, Romsey, Rustington, Ryde, Salisbury, Seaham, Sedgefield, Shaftesbury, Shanklin, Sherborne, Shildon, Shipley, Sidmouth, Skelmersdale, South Shields, Southampton, Southborne, Spennymoor, Stanley, Stockton Heath, Stockton, Sunderland, Swanage, Teignmouth, Thirsk, Titchfield, Tiverton, Topsham, Torquay, Totnes, Totton, Verwood, Wakefield, Wallasey, Wallsend, Wareham, Warrington, Washington, Wellswood, Westbourne, Westhoughton, Weymouth, Whitley Bay, Wimborne, Winchester, Winton, Wrexham Yeovil and York

For 4 or more rooms please call our Groups Team on 0800 408 4037.