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Newcastle Branch Manager: Helen Mclean | Opened: 1992 | ABTA: D3575

5 Ridley Place, Newcastle Upon Tyne,
Tyne & Wear NE1 8JQ


Tel: 0191 2221400

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Opening hours
Monday9:00am - 5:30pm
Tuesday9:00am - 5:30pm
Wednesday9:30am - 5:30pm
Thursday9:00am - 7:00pm
Friday9:00am - 5:30pm
Saturday9:00am - 5:00pm
Sunday11:00am - 4:00pm

Branch profile

Welcome to the Newcastle branch of Hays Travel. I have worked for Hays Travel since 2009 starting my travel journey in customer services I fell in love with the industry and the company. After 3 years I decided that I wanted a change and started working in the Sunderland branch, I then worked my way up to assistant manager and have recently progressed to manager in the Newcastle Branch. Within my years I have travelled to various destinations from the Caribbean to UK breaks. I have just recently returned from a cruise around the Mediterranean with Royal Caribbean which was absolutely amazing. I have developed my knowledge of a wide range of destinations through listening to customers feedback and research.

Susan his my assistant manager, she has worked in the travel industry for 36 years. She has fantastic travel knowledge and is extremely well travelled herself, her favourite place is Barbados. Stacey has also worked in the travel industry for a number of years she is your girl for holidays to New York and can recommend the best hotels and must see attractions. Indy started her travel journey as an apprentice and has worked in Newcastle for over 3 years, she is an expert on the lively resorts and can tell you the best bars and clubs to visit on you holiday. Amanda is our longest serving member of the branch and has worked for Hays Travel for 18 years she can advise you the best places to travel with your family and plenty to do to keep the kids occupied.

Jessica is our second year apprentice, her knowledge on the Far East is second to none, she can recommend tours and attractions that you must go and see. She has also visited a number of cities across Europe and the UK. Allana has just joined us from sixth form as a first year apprentice; she knows Tenerife like the back of her hand. Joanna is also a first year apprentice and has experience within the customer service industry and great knowledge of ski resorts as well as European holidays.Julie is our foreign exchange consultant. She is the girl to advise you the best way to carry your money abroad. She stocks a wide range of currency's and can also order in anything we don't have stocked. Julie has all the information you need to make sure you receive a great exchange rate. She also has great travel knowledge and knows the Vegas strip very well.

Hays Travel are the UK’s largest independent travel agency – and this independence means we give you impartial advice. We’re not tied to a particular tour operator and will search a wide range of suppliers to find you a great deal. Whether you’re looking for a UK break, cruise, beach holiday or long haul travel, we can help. We also offer very competitive rates on foreign currency though our bureau de change.

Branch location

I've been working in the travel industry for 34 years and 27 years as a manager. Although we're a relatively large, city centre shop, we provide friendly, personal service. I think that's why so many people come back to book their holidays with us time and time again.

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