Middlesbrough Branch Manager: Kelly Coley | Opened: 1999 | ABTA: G7213

13 Corporation Road, Middlesbrough,
Cleveland TS1 1LJ


Tel: 01642 247555
Email: middlesbrough@hays-travel.co.uk

View our Middlesbrough branch Facebook page
Opening hours
Monday9:00am - 5:30pm
Tuesday9:00am - 5:30pm
Wednesday9:30am - 5:30pm
Thursday9:00am - 5:30pm
Friday9:00am - 5:30pm
Saturday9:00am - 5:00pm
Sunday11:00am - 4:00pm

Middlesbrough branch profile

I have been in travel for almost twenty hours, and the last 8 years have been at Hays Travel. I initially joined the branch as Assistant manager and progressed up to Branch Manager in 2008. I have visited many fantastic destinations over the years but my top three destinations have to be: Florida, Turks & Caicos and Menorca, in that order.

I have a team of ten staff in addition to myself some whom have been in travel many years and between us we have visited the four corners of the globe. My Team Consists of the following staff members: Jennie Chapman my Assistant Manager: Jen has been with the company for many years now and has visited many different countries, her most recent holidays include: Portugal, Madeira and Dubai. Suzanne is a Part Time Senior Sales Consultant: Suzanne has been with the company also for many years, she initially joined the company as an apprentice and has progressed through the ranks to her current role. Kelly is another one of our Part Time Senior Sales Consultant: Kelly is the branches longest serving member of staff, she has been to many beautiful destinations over the year and has a wealth of experience and expertise which is invaluable within our team. Lauren is a Senior Sales Consultant: Lauren also joined the company as an apprentice, through dedication and a wealth of knowledge, Lauren has quickly progressed through the ranks to her current role and is now the Branch’s Longhaul Specialist. Amy is a Sales Consultant: Amy joined our team in February this year, prior to this she worked at the Hartlepool branch, Amy also has a wealth of knowledge but her specialist area is cruise, she is confident in selling and recommending suitable cruise lines to clients. Another Sales Consultant is Sophie, she joined us and apprentice and has just recently been successfully signed off, Sophie’s favourite destination has to be USA, and she has such enthusiasm and product knowledge when selling America. Poppy joined us as an apprentice also in August 2014; she has progressed well and is about to be successfully signed off her first year, ready to head into her second. She has grown in confidence since joining and her product knowledge also continues to grow. Our 1st Year Apprentice is Ellie, she is the newest addition to our team, she has just joined the company back in August this year, Ellie is about to set out on her journey through her first year of her NVQ Programme and has already made some great progress. I look forward to seeing her grow in her role and successfully complete her first year. Caroline has been with the company since 2008 and what she doesn’t know about Foreign Currency and products is not worth knowing, a great team player and does a great job of running our foreign exchange bureau. Janet Galloway is a Foreign Exchange Consultant – Janet works back to back with Caroline and joined the team back in September 2014, previous to this she spent many years managing Ripon Post Office , so he too, like Caroline has a wealth of knowledge on all foreign currencies and products..

We have a large number of loyal customers and even more new customers who walk in off the street, this continues to grow year on year. We deal with such a diverse range of products and destinations and book holidays from Butlin’s to Botswana, Longhaul to Cruise, 18-30 to Villas in remote locations and given that we are an independent company we can be confident in our role that we have all the tools to ensure we can find every customer their perfect holiday.

How we engage with the local community

Most recently we have sponsored Charity day trip for MAIN who are a locally charity offering support and services to people who have autism as well as their parents and carers. We have provided sponsor prizes to a local football club Marton Under 10’s where they will raffle this at charity night in order to raise funds for a football tournament they are taking part in next year. We have also donated a prize to Breakthrough Breast Cancer ball which took place in September, a well-known charity across the country and a great cause.

A big part of community partnership is getting out and about into our local schools and colleges and building relationships with the next generation. For many years we have worked closely with Acklam Grange and Middlesbrough college, where we have attended events to present awards that Hays Travel have sponsored to pupils and learners who have had some outstanding achievements. Most recently we have also worked with Outwood Academy and attended an organised career fair.

Branch location

There’s a lovely warm atmosphere at Hays Travel Middlesbrough. We’ll go out of our way to find you your perfect holiday at a good price. Why not come in and see us? We’re easy to find on Corporation Road, just down from Debenhams.

We also have branches in:

Sign up... and get our great holiday deals direct to your inbox
Already booked
or need help?
Call customer services on
0333 033 9985