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Frequently Asked Questions

Find answers to the most Frequently Asked Questions customers have asked before they have booked.
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Find answers to the most Frequently Asked Questions customers have asked after they have booked, but before they have travelled.
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Find answers to the most Frequently Asked Questions customers have asked when they have finished their holiday.
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I have completed my trip
How can I give you feedback?

We use feefo, an online community-based platform, for collecting and sharing reviews from real customers who have been on real holidays. We would love it if you could leave your feedback, positive or negative, telling us about your booking experience.

What should I do if my baggage is lost, stolen or damaged?

In the unlikely event that this should happen to you, you must remember to report any lost or damaged baggage straight away to the airline at your arrival airport. The representative will give you a PIR form (Property Irregularity Report) to complete which you should then hold on to for insurance purposes.

Where can I find a copy of your Privacy Policy?

Hays Travel takes data protection and the safety of any information we collect from you very seriously and follow industry compliance guidelines.

For further details on our Privacy Policy, we recommend you click on the link:

Hays Travel Privacy Policy