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Durham Branch Manager: Helen Mclean | Opened: 1999 | ABTA: G2864

Unit 5, 1-4 North Road, Durham,
County Durham DH1 4SH


Tel: 0191 3847690

View our Durham branch Facebook page
Opening hours
Monday9:00am - 5:30pm
Tuesday9:00am - 5:30pm
Wednesday9:30am - 5:30pm
Thursday9:00am - 5:30pm
Friday9:00am - 5:30pm
Saturday9:00am - 5:00pm
Sunday11:00am - 4:00pm

Durham branch profile

Welcome to Hays Travel Durham. I’m the branch manager and have worked in the industry since 2009. I have experienced many types of holiday - from the Caribbean to city breaks - but my favourite has to be on board a Royal Caribbean cruise. I absolutely loved it! Nicky is my Assistant Manager; she has worked in the branch for ten years and her customer service is excellent. Her travel knowledge ranges from Italian lakes and mountains to round-the-world cruise holidays. Cara has also worked in the branch for 10 years, starting as an apprentice; she has a wide range of European and UK knowledge, and loves spending holidays with her family.

Lauren also started as an apprentice. She has been with the company for six years and has excellent knowledge of cruises; she can recommend the best one to suit your needs. Chloe is our second year apprentice and she loves going on theme park holidays. Her specialist destination is Florida, and she has already booked to go this year. Leah is our first year apprentice; she is very well-travelled and loves a long haul holiday. Her favourite destinations are New York and Dubai. Louise is our foreign exchange consultant; she loves to party in Ibiza and has lost count of the number of times she has been. She also loves exploring and enjoys city breaks; she recently visited Rotterdam.

At Hays Travel in Durham we pride ourselves in delivering exceptional customer service. We are a friendly bunch, are passionate about finding our customers their dream holiday, and them leaving the branch with a smile on their face!

How we engage with the local community

Here at Hays Travel Durham, we are passionate about helping our local community and raising funds for worthwhile causes. We currently help a couple of local schools with fundraising events, and have also sponsored a pupil at Durham Johnston Comprehensive School to help with the cost of their sports trip to Canada. On top of this, we’ve provided prizes to Belmont Infant School for their Christmas and summer fete raffles and donated vouchers for a fundraising evening at St Cuthbert's Hospice.

Leukaemia & Lymphoma Research is a charity that is extremely close to our hearts. We try to do a little bit of everything for this worthy cause; from keeping a donation tin in the shop for loose change, to arranging events. Our recent fundraising coffee morning featured a raffle with prizes donated by local businesses and staff. Even the local Lloyds Bank branch got involved by very kindly matching the total amount of everything we’d raised! This meant we were able to donate £800, which we couldn’t have done without the fantastic generosity of our customers and local businesses.

In December 2016, we organised a coach trip to Leeds to help raise funds for the Tree Tops Childrens hospital. We raised a massive £740 on this coach trip! At the moment we are planning our next fundraiser for Tree Tops Childrens hospital.

Branch location

Whatever your holiday needs, we can help. Come in and see us: we're in the centre of Durham, just down the road from the main bus station.

Allerton, Amesbury, Andover, Ashington, Barnard Castle, Bebington, Billingham, Birkenhead, Birtley, Bishop Auckland, Bishops Waltham, Blandford, Blyth, Bognor Regis, Bolton, Boscombe, Bournemouth, Bradford, Bridlington, Bridport, Broadstone, Budleigh Salterton, Castleford, Chapeltown, Chard, Chester City, Chester Le Street, Chichester, Christchurch, Connah's Quay, Consett, Cramlington, Crewe, Crewkerne, Crook, Crossgates, Darlington Centre, Darlington Cockerton, Dawlish, Dorchester, Durham, Eastleigh, Ellesmere Port, Exeter, Exmouth, Fareham, Ferndown, Flint, Fordingbridge, Fulwell, Gateshead, Goring, Gosport, Halifax, Hartlepool, Hassocks, Havant, Hedge End, Heswall, Hexham, Highcliffe, Honiton, Horwich, Houghton, Hythe, Jarrow, Jesmond, Keighley, Killingworth, Knaresborough, Lymington, Maghull, Malton, Metro Centre, Middlesbrough, Midhurst, Mold, Morpeth, Nantwich, New Milton, Newcastle, Newport, Newton Abbot, Newton Aycliffe, North Shields, Northallerton, Oswestry, Paignton, Peterlee, Petersfield, Pickering, Plymstock, Pocklington, Poole, Prenton, Redcar, Ringwood, Ripon, Romsey, Rustington, Ryde, Salisbury, Seaham, Sedgefield, Shaftesbury, Shanklin, Sherborne, Shildon, Shipley, Sidmouth, Skelmersdale, South Shields, Southampton, Southborne, Spennymoor, Stanley, Stockton Heath, Stockton, Sunderland, Swanage, Teignmouth, Thirsk, Titchfield, Tiverton, Topsham, Torquay, Totnes, Totton, Verwood, Wakefield, Wallasey, Wallsend, Wareham, Warrington, Washington, Wellswood, Westbourne, Westhoughton, Weymouth, Whitley Bay, Wimborne, Winchester, Winton, Wrexham Yeovil and York

For 4 or more rooms please call our Groups Team on 0800 408 4037.