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Durham Branch Manager: Helen Mclean | Opened: 1999 | ABTA: G2864

Unit 5, 1-4 North Road, Durham,
County Durham DH1 4SH


Tel: 0191 3847690

View our Durham branch Facebook page
Opening hours
Monday9:00am - 5:30pm
Tuesday9:00am - 5:30pm
Wednesday9:30am - 5:30pm
Thursday9:00am - 5:30pm
Friday9:00am - 5:30pm
Saturday9:00am - 5:00pm
Sunday11:00am - 4:00pm

Durham branch profile

I have worked in travel for almost 20 years spending the last 10 years as a manager for Hays Travel. In August 2016 I moved across to join the team in our Durham Office. I love travelling and have a real passion for Cruise Holidays having travelled with the majority of major cruise lines. My favourite destination is New York as it's a great starting point for cruises to both the Caribbean and Canada.

Nicky is our assistant manager and has worked for Hays Travel for 9 years and is the branch long haul expert. Lauren has now worked for Hays Travel for around 5 years, working her way up the company from starting as an apprentice. She has got young boys, so for her family holidays, places that can keep them entertained whilst she tries to relax is a necessity. Our Forex Consultant is Louise who has also worked at Hays for over 5 years. She loves beach holidays, in particular Ibiza.

Emma joined Hays Travel in September 2014. On holiday she likes a quiet beach resort where she can enjoy spending quality time with her little girl. Sian is our Intermediate Consultant who joined us in May 2015, she really loves an adventure and trying different things and therefore prefers longhaul holidays. Ellie is our second year apprentice and has been learning something new each day. Her favourite destination is Majorca. Last but not least is Chloe our first year apprentice, her favourite type of holiday is somewhere hot with a theme park.

We're a friendly team here, with plenty of expertise when it comes to travel. We offer all kinds of holidays, from short breaks in the UK, to bargain beach getaways and tailor-made, long haul trips. If you're looking for a cruise, just ask for Lauren - she's our expert in holidays at sea.

How we engage with the local community

Here at Hays Travel Durham, we are passionate about helping our local community and raising funds for worthwhile causes. We currently help a couple of local schools with fundraising events, and have also sponsored a pupil at Durham Johnston Comprehensive School to help with the cost of their sports trip to Canada. On top of this, we’ve provided prizes to Belmont Infant School for their Christmas and summer fete raffles and donated vouchers for a fundraising evening at St Cuthbert's Hospice.

Leukaemia & Lymphoma Research is a charity that is extremely close to our hearts. We try to do a little bit of everything for this worthy cause; from keeping a donation tin in the shop for loose change, to arranging events. Our recent fundraising coffee morning featured a raffle with prizes donated by local businesses and staff. Even the local Lloyds Bank branch got involved by very kindly matching the total amount of everything we’d raised! This meant we were able to donate £800, which we couldn’t have done without the fantastic generosity of our customers and local businesses.

In December 2016, we organised a coach trip to Leeds to help raise funds for the Tree Tops Childrens hospital. We raised a massive £740 on this coach trip! At the moment we are planning our next fundraiser for Tree Tops Childrens hospital.

Branch location

Whatever your holiday needs, we can help. Come in and see us: we're in the centre of Durham, just down the road from the main bus station.

Allerton, Amesbury, Andover, Ashington, Barnard Castle, Bebington, Billingham, Birkenhead, Birtley, Bishop Auckland, Bishops Waltham, Blandford, Blyth, Bognor Regis, Bolton, Boscombe, Bournemouth, Bradford, Bridport, Broadstone, Budleigh Salterton, Castleford, Chapeltown, Chard, Chester City, Chester Le Street, Chichester, Christchurch, Connah's Quay, Consett, Cramlington, Crewe, Crewkerne, Crook, Crossgates, Darlington Centre, Darlington Cockerton, Dawlish, Dorchester, Durham, Eastleigh, Ellesmere Port, Exeter, Exmouth, Fareham, Ferndown, Flint, Fordingbridge, Fulwell, Gateshead, Goring, Gosport, Halifax, Hartlepool, Hassocks, Havant, Hedge End, Heswall, Hexham, Highcliffe, Honiton, Horwich, Houghton, Hythe, Jarrow, Jesmond, Keighley, Killingworth, Knaresborough, Lymington, Maghull, Malton, Metro Centre, Middlesbrough, Midhurst, Mold, Morpeth, Nantwich, New Milton, Newcastle, Newport, Newton Abbot, Newton Aycliffe, North Shields, Northallerton, Oswestry, Paignton, Peterlee, Petersfield, Pickering, Plymstock, Pocklington, Poole, Prenton, Redcar, Ringwood, Ripon, Romsey, Rustington, Ryde, Salisbury, Seaham, Sedgefield, Shaftesbury, Shanklin, Sherborne, Shildon, Shipley, Sidmouth, Skelmersdale, South Shields, Southampton, Southborne, Spennymoor, Stanley, Stockton Heath, Stockton, Sunderland, Swanage, Teignmouth, Thirsk, Titchfield, Tiverton, Topsham, Torquay, Totnes, Totton, Verwood, Wakefield, Wallasey, Wallsend, Wareham, Warrington, Washington, Wellswood, Westbourne, Westhoughton, Weymouth, Whitley Bay, Wimborne, Winchester, Winton, Wrexham Yeovil and York

For 4 or more rooms please call our Groups Team on 0800 408 4037.